Service Response Center Representative

Job Summary

Under direct supervision of Manager, Service Response Center this position is responsible for answering calls from both internal and external customers and resolving issues within the scope of their duties. Representatives are expected to exhaust all avenues towards one call resolution. Documenting, communicating, dispatching and monitoring a wide variety of support services expected of this position. Utilizing the Service Tracking Software for Support Service areas to include Plant Operations, Environmental Services, Transport, Pest Control, Linen, and Equipment Cleaning as well as other areas as assigned is required. Responding to code calls as outlined by hospital policy and accurately communicating vital information and direction is also a requirement of this position. The Service Response Representative’s goal is to provide the best possible service to all customers in a pleasant and courteous manner. Will maintain documentation and reporting for all work orders and equipment on which work has been performed. Responsible for performing job duties in accordance with mission, vision and values of Tampa General Hospital.

Qualifications

Qualifications

High School graduate or GED

Previous customer service and telephone experience, preferably in a call center environment is required. The ability to communicate clearly and ensure required information is obtained and disseminated correctly is required. Education and / or experience that provides knowledge of office procedures, operation of standard office equipment, and proficiency in standard office software (Word, Windows, Excel) Previous experience in a medical setting preferred. Bi-lingual skills a plus.