Talent.com
Team Leader
Team LeaderH&R Block • Cleveland, OH, US
Team Leader

Team Leader

H&R Block • Cleveland, OH, US
11 hours ago
Job type
  • Full-time
Job description

Team Leader Opportunity

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

As you inspire people to make confident, informed decisions about their lives, careers, and money, youll build client relationships that will grow stronger every year.

Joining us as a Team Leader, youll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office.

Youll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. Well help you advance your knowledge and skills youll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.

It would be even better if you also had :

  • Multi-unit people management experience in the retail, restaurant, banking, or other related industry
  • 2+ years as a Tax Professional

What you'll bring to the team :

  • Partner with District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement
  • Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Build an engaging team environment by training and coaching associates to execute on Service Standards recognizing outstanding associate contributions
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules and ensure accurate timekeeping and overtime management
  • Prepare tax returns, as required
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Your Expertise :

  • Prior experience working in a customer service, shift leader, or similar role
  • Experience supervising or managing people
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course
  • (if preparing tax returns)
  • Annual completion of continuing education and ability to meet all other IRS and applicable state requirements
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Passionate, determined and resilient with a customer-centric mindset
  • Able to work a flexible work schedule and flexibility in work assignments based on business needs
  • High school diploma / equivalent or higher
  • Why work for us :

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

    Employee Assistance Program with Health Advocate.

  • Wellbeing program, BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

  • Enrollment in or completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
  • Pay Range : $15.00 - $65.00 / Hr.

    Sponsored Job #34639

    Create a job alert for this search

    Team Leader • Cleveland, OH, US

    Related jobs
    Manager

    Manager

    Subway - 15762-0 • Akron, OH, US
    Full-time +1
    As part of the Subway® Team, you as a Manager will focus on eight main things : .Providing an excellent guest experience . Ensuring that great food is prepared & served.Keeping our ...Show more
    Last updated: 30+ days ago • Promoted
    Manager

    Manager

    Subway - 6238-0 • Uniontown, OH, US
    Full-time +1
    As part of the Subway® Team, you as a Manager will focus on eight main things : .Providing an excellent guest experience . Ensuring that great food is prepared & served.Keeping our ...Show more
    Last updated: 30+ days ago • Promoted
    Assurance Supervisor

    Assurance Supervisor

    Corrigan Krause CPA's • Westlake, OH, US
    Full-time
    We are very excited about our growth opportunities and are seeking highly motivated individuals with a commitment to client service to join our team!. Duties may include, but are not limited to, the...Show more
    Last updated: 30+ days ago • Promoted
    Supervisor

    Supervisor

    Pace Analytical Services, LLC • Mentor, OH, United States
    Full-time
    Monday through Friday, 8 : 00 AM - 5 : 00 PM.Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward. to innovate and advance all aspects ...Show more
    Last updated: 30+ days ago • Promoted
    Manager

    Manager

    Subway - 10733-0 • Barberton, OH, US
    Full-time +1
    As part of the Subway® Team, you as a Manager will focus on eight main things : .Providing an excellent guest experience . Ensuring that great food is prepared & served.Keeping our ...Show more
    Last updated: 30+ days ago • Promoted
    Supervisor - Community Based Therapy- Problem Sexual Behaviors

    Supervisor - Community Based Therapy- Problem Sexual Behaviors

    Applewood Centers • Chagrin Falls, OH, US
    Full-time
    At Applewood, we prioritize our employees and their wellbeing.We provide competitive benefit options to our employees and their families, including domestic partners. Comprehensive health and Rx pla...Show more
    Last updated: 1 day ago • Promoted
    GENERAL MANAGER

    GENERAL MANAGER

    MAFGA MANAGEMENT LLC • Elyria, OH, US
    Full-time
    Position Description : Become part of a fast-growing team!! Earning potential is unlimited!!As a Manager with American Freight, you will sell, train, hire, and manage an awesome staff.You are respon...Show more
    Last updated: 30+ days ago • Promoted
    Manager

    Manager

    Subway - 6100-0 • Cuyahoga Falls, OH, US
    Full-time +1
    As part of the Subway® Team, you as a Manager will focus on eight main things : .Providing an excellent guest experience . Ensuring that great food is prepared & served.Keeping our ...Show more
    Last updated: 30+ days ago • Promoted
    Environmental Services - Manager in Training

    Environmental Services - Manager in Training

    Healthcare Services Group, Inc. • Macedonia, OH, US
    Full-time
    Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essentia...Show more
    Last updated: 30+ days ago • Promoted
    Manager

    Manager

    Subway - 30760-0 • Grafton, OH, US
    Full-time +1
    As part of the Subway® Team, you as a Manager will focus on eight main things : .Providing an excellent guest experience . Ensuring that great food is prepared & served.Keeping our ...Show more
    Last updated: 30+ days ago • Promoted
    Assurance Supervisor

    Assurance Supervisor

    Spartan Placements, LLC • Westlake, OH, US
    Full-time
    Plan, supervise, and complete routine engagements, including reviewing engagement work papers, resolving problems, and keeping the director informed of all important developments.Supervise Associat...Show more
    Last updated: 19 days ago • Promoted
    Manager of Customer Operations

    Manager of Customer Operations

    VirtualVocations • Cleveland, Ohio, United States
    Full-time
    A company is looking for a Manager, Customer Operations (Inbound Virtual Contact Center).Key Responsibilities Build and sustain a high-performance culture by setting clear goals and tracking prog...Show more
    Last updated: 30+ days ago • Promoted
    Manager

    Manager

    Subway - 11436-0 • Stow, OH, US
    Full-time +1
    As part of the Subway® Team, you as a Manager will focus on eight main things : .Providing an excellent guest experience . Ensuring that great food is prepared & served.Keeping our ...Show more
    Last updated: 30+ days ago • Promoted
    Manager

    Manager

    Subway - 20585-0 • Stow, OH, US
    Full-time +1
    As part of the Subway® Team, you as a Manager will focus on eight main things : .Providing an excellent guest experience . Ensuring that great food is prepared & served.Keeping our ...Show more
    Last updated: 30+ days ago • Promoted
    Manager

    Manager

    Subway - 37845-0 • Akron, OH, US
    Full-time +1
    As part of the Subway® Team, you as a Manager will focus on eight main things : .Providing an excellent guest experience . Ensuring that great food is prepared & served.Keeping our ...Show more
    Last updated: 30+ days ago • Promoted
    Manager, Retirement Plan Services

    Manager, Retirement Plan Services

    Farmers National Bank of Canfield • Fairview Park, OH, United States
    Full-time
    This role is responsible for the review and modification of Defined Contribution plans.Additional responsibilities include plan testing, preparation and filing of various IRS and DOL forms, partici...Show more
    Last updated: 30+ days ago • Promoted
    Tax Senior Manager

    Tax Senior Manager

    Meaden & Moore • Cleveland, OH, US
    Full-time
    Meaden & Moore is a leading CPA and business consulting firm, recognized for excellence in both the workplace and with our clients. We are a nine-time winner of The Plain Dealer’s Top Work...Show more
    Last updated: 30+ days ago • Promoted
    Manager

    Manager

    Subway - 4288-0 • Hudson, OH, US
    Full-time +1
    As part of the Subway® Team, you as a Manager will focus on eight main things : .Providing an excellent guest experience . Ensuring that great food is prepared & served.Keeping our ...Show more
    Last updated: 30+ days ago • Promoted