Product Support Specialist

Discover Your Next Big Opportunity : See Why Quality Vision International Is the Place to Be!

Location : Rochester, NY , On-SIte

Schedule : Monday - Friday, 8 : 00am-5 : 00pm

Compensation : $26.00-$36.00 per hour, based on experience.

Join a Team That Values Your Technical Skills!

Are you passionate about problem-solving and helping customers with cutting-edge technology? Do you thrive in a fast-paced environment where you can put your technical expertise to work? Join our team as a Product Support Specialist , where you'll provide remote assistance for QVI Metrology equipment, ensuring our customers receive top-tier support- all from our on-site location.

Why Join Us?

At QVI, we are committed to innovation, precision, and customer satisfaction. As part of our team, you'll have the opportunity to work with industry-leading technology, continuously expand your skills, and make a real impact by helping customers find solutions to technical challenges.

We take pride in fostering a collaborative, supportive, and growth-focused company culture. At QVI, you'll work alongside dedicated professionals who are passionate about technology and customer service. We value teamwork, encourage continuous learning, and provide opportunities for career advancement. If you're looking for a workplace that prioritizes innovation, respect, and professional development , this is the place for you!

Key Responsibilities :

Technical Support & Troubleshooting

• Provide remote support for customers while working on-site at our facility.
• Diagnose and resolve issues with mechanical, electrical, computer, and software systems.
• Assist in advanced troubleshooting and escalate issues when necessary.

Customer Communication & Relationship Management

Time Management & Continuous Learning

Additional Responsibilities

Requirements

What We're Looking For :

Physical and / or Environmental Requirements :

What We Offer

Paid Time Off

Health & Financial Benefits

Wellness & Extras

Quality Vision International Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary Description

$26.00-$36.00, based on experience.