Confirmation Representative

Great Day Improvements - Confirmation / Dispatcher Representative

As the Confirmer / Dispatcher plays an important role in ensuring a quality experience for the customer and sales team for Great Day Improvements brands. They are responsible for verifying information on leads that are set by the marketing team and then issuing leads to the sales manager. Confirmers assist in making sure that we have booked the necessary amount of appointments for each day. Confirmers will dial out to customers as well as handle inbound calls & texts from customers regarding their scheduled appointment. They will also be responsible for handling inbound lead setting and outbound dialing when needed to help generate appointments. A successful Confirm Rep should be able to effectively communicate, use active listening skills and be dynamic in providing solutions. They are responsible for maintaining knowledge of products, markets and services offered. They are able to multi task and work efficiently to ensure that data is entered correctly and leads are properly scheduled.

Pay Rate - $20.00 per hour

Location : Bedford Heights, OH (On-site)

Responsibilities

• Verify and confirm all leads with accurate information.
• Create a positive and trusting customer experience.
• Dial out to customers to confirm leads or generate new leads.
• Assist in achieving daily, monthly and yearly lead goals.
• Audit and report mistakes found on set appointments.
• Maintain up to date product knowledge to offer helpful solutions to customers' home improvement needs.

Qualifications

Education and Experience :

Physical Requirements :

Compensation and Benefits :

GDI is an Equal Employment Opportunity Employer

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