Technical Support Specialist Lynwood

Technical Support Specialist needed in a Large Law Firm based in Lynwood Pretoria.

Duties & Responsibilities

Manage, maintain, and repair IT systems. Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.

Technical Support Responsibilities :

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.

Desired Experience & Qualification

2 years experience

Windows 10 / 11 Experience - crucial

MS Office Experience - crucial

Windows Active Directory – crucial

Networking – advantageous

ArcServe – advantageous

Windows Group Policies – advantageous

Fortinet / Firewall – advantageous

Office 365 Admin - advantageous

Degree or diploma - advantageous

Package & Remuneration

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