Program Compliance Manager

Program Compliance Manager

If you're the kind of person who loves connecting policy with purpose, we'd love to meet you. Luster National is hiring a Program Compliance Manager to help make sure the big, game-changing infrastructure projects in our communities create opportunities for everyone.

In this role, you'll lead business inclusion, certification, and contract compliance efforts that open doors for local, small, minority, women, and disadvantaged businesses. You'll spend your days collaborating with agency partners, contractors, and community members to turn compliance goals into tangible impact. We're looking for someone who can balance detail with diplomacy, someone who can interpret the rules, guide others through them, and keep things moving smoothly. If you like the idea of being part of a team that's helping build infrastructure and equity at the same time, this is a role where your work really matters.

This is a long-term, full-time, hybrid position (3-4 days in the office) located in Oakland, CA.

Responsibilities may include, but are not limited to, the following :

• Lead day-to-day operations of client-based business inclusion, certification, and compliance programs to ensure participation goals and audit standards are met.
• Conduct detailed reviews and audits of certification applications, utilization data, and contractor documentation for completeness, accuracy, and compliance.
• Develop and maintain compliance frameworks, standard operating procedures, program manuals, and audit protocols.
• Serve as the primary liaison with client agencies, business stakeholders, and external auditors.
• Deliver training and technical assistance to client staff, consultants, and vendors on certification procedures and reporting requirements.
• Prepare analytical and narrative reports summarizing program performance, audit results, participation metrics, and key findings.
• Support outreach and engagement strategies that promote awareness and participation among local and certified businesses.
• Coordinate with procurement, project management, and legal teams to ensure contracts incorporate participation requirements and reporting obligations.
• Monitor contract awards, payments, and subcontracting activities to verify compliance with utilization goals.
• Present program updates, metrics, and audit results to client leadership, boards, or governing agencies as required.
• Assist with supervision of analysts, coordinators, and support staff working on compliance and certification functions.

Attributes

Minimum Qualifications

Preferred Qualifications

Compensation Details

The salary range listed for this role is $104k-$135k / year ($50-$65 / hour). The final salary offered will be based on multiple factors and thoughtfully aligned with each candidate's level of experience, breadth of skills, total education achieved, certifications / licenses that have been obtained, geographic location, etc.

Just LOOK at the Benefits We Offer!

Specific plan details and coverage for each benefit noted above will be provided upon offer.

Luster is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to criminal history, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

All positions may be subject to a background check and drug test once a conditional offer of employment is made for any convictions directly related to its duties and responsibilities, in accordance with all applicable local, state, and / or federal regulations.

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Luster does not accept unsolicited resumes. In the absence of a signed agreement, Luster will not consider or agree to payment of any kind. Any unsolicited resumes presented to Luster personnel, including those submitted to Luster hiring managers, are deemed to be the property of Luster.

Please email hiring@luster.com for accommodations necessary to complete the application process.