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Key Account Manager

Key Account Manager

ClixBoston, MA, US
6 days ago
Job type
  • Full-time
Job description

Key Account Manager

Clix is a digital marketing agency that helps businesses grow through tailored, data-driven strategies. We're hiring a Key Account Manager to lead complex client relationships, translate business needs into marketing outcomes, and shape how we serve high-impact accounts.

We need an experienced and strategic account manager to oversee a portfolio of mid- to high-complexity accounts. You'll be the primary liaison between clients and internal teams, ensuring clear communication, performance alignment, and long-term strategy. This role requires commercial acumen, marketing fluency, and operational discipline. Success is measured by client satisfaction, retention, and growth, balanced with efficiency and account margin.

Strong preference for candidates with experience in paid or organic search strategy, strategic account planning, and consultative upselling. Familiarity with SEO and PPC delivery in an agency setting is critical.

Clix offers the perfect remote environment for self-driven, resourceful individuals who thrive on ownership, autonomy, and critical thinking. Rooted in values of collaboration, growth, integrity, and performance, Clix provides a culture where senior talent is trusted to lead and impact. Our benefits include :

  • Competitive compensation
  • Comprehensive benefits package
  • Matching 401(k)
  • Generous PTO
  • Strategic involvement in pod- and company-level initiatives
  • Margin- and performance-based bonus opportunities
  • Tools and autonomy to drive client success and organizational growth

Remote-first, but must reside in the Greater St. Louis area for occasional in-person client meetings.

Core Responsibilities :

  • Own client relationships from onboarding through ongoing service delivery, serving as the trusted advisor and primary point of contact.
  • Grow and retain accounts by aligning Clix's services with evolving client needs, identifying opportunities for expansion, and ensuring long-term client value.
  • Consult on strategy : confidently discuss SEO, PPC, paid social, and other channels, and recommend when clients should expand or shift investment.
  • Run effective client meetings that evaluate performance against statements of work, focusing on business objectives, not outputs.
  • Collaborate with internal teams (SEO, PPC, creative, etc.), ensuring client goals and nuances are communicated while empowering strategists to lead tactical execution.
  • Analyze and translate performance data into clear business insights, using tools like Google Analytics and AI-powered reporting to frame recommendations.
  • Leverage AI / LLM tools to draft communications, synthesize data, and accelerate deliverables (reports, briefs, content outlines), enabling more strategic client engagement.
  • Set and manage expectations : resolve discrepancies between client goals and campaign capabilities with clarity and professionalism.
  • Stay sharp on trends in digital marketing and AI, educating clients on relevant opportunities that align with their objectives.
  • Build lasting partnerships by demonstrating Clix's commitment to their growth through proactive service and exceptional communication, education, and value creation.

    • Ideal Education and Experience :

  • 46 years of client-facing experience in a digital marketing agency or similar environment.
  • Proven ability to retain and grow accounts through upsell / cross-sell, not just maintain them.
  • Digital marketing fluency across SEO, PPC, paid social, CRO, and analytics you don't have to execute every tactic, but you can speak to strategy and frame recommendations.
  • Strong business acumen : able to tie digital performance to business outcomes and present value clearly to executives.
  • Executive presence : polished, confident, and credible in front of clients. You know how to command a meeting without undermining your team.
  • Exceptional written and verbal communication skills, with the ability to simplify complex concepts.
  • Strong critical thinking and negotiation skills, with a solutions-oriented mindset.
  • Comfort using AI and digital tools to analyze data, surface insights, and strengthen recommendations.

    • Critical Competencies : Strategic Client Partner

  • Strategic Business Insight
  • Growth Orientation (Retention + Expansion)
  • Judgment and Decision-Making
  • Analytical Acumen
  • Executive Communication & Presence
  • Resourcefulness & Initiative
  • Collaboration & Influence
  • Customer Partnership (Trust-Building)
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