Global Ecommerce Manager

Job Description

Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products like Just Skin, Future Skin, Bio Lifting Serum+ and more that are beloved worldwide. Founded by beauty pioneer Sylvie Chantecaille in 1998, the brand is known around the world for its natural-infused skincare and makeup, as well as its' impactful conservation program that supports nonprofits worldwide. Always cruelty-free and PETA-certified, products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach.

A Beiersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best-in-class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive.

Position Information

We are seeking a dynamic and experienced Global eCommerce Manager to oversee initiatives across our digital marketing, customer engagement, and eCommerce platforms. This role will own strategic execution for digital marketing campaigns, CRM channels, and global site features to ensure cohesive customer experiences across all regions. The ideal candidate will be a collaborative leader with strong project management skills, capable of driving performance and ensuring operational excellence.

Position Responsibilities

• Cultivate relationships and a supporting environment conducive to achieving global digital excellence and business acceleration in existing markets. Lead DTC expansion from conception to launch – Responsible for driving and maintaining growth with regional teams moving forward.
• Build and oversee global KPI dashboard encompassing 360 DTC regions & touchpoints. Responsible for organizing strategic monthly channel recaps & program post-mortem documentation to inform future activations.
• Partner with cross-functional teams to execute campaigns that align with ecommerce business objectives, customer insights, and regional priorities.
• Lead the campaign and 360 release process for all global digital marketing initiatives, ensuring seamless execution from concept to go-live.
• Support customer acquisition and retention objectives globally, owning the performance and operational success of CRM channels, leveraging data insights to refine strategies, improve KPIs, and enhance customer engagement.
• Delivering the rollout global of the eCommerce strategy across paid social, paid search, email, text, loyalty & referrals, sampling, reviews, and affiliates.
• Guide content creation and influencer management to maximize business outcomes.
• Oversee the development and implementation of new site features, collaborating with design, development, and content teams to enhance user experience and drive conversion.
• Monitor, analyze and report sales performance and status on Global DTC roadmap, share insights and learnings.

Position Qualifications

Additional Information

Chantecaille Beaute Inc. uses the published salary range as a guideline to provide our future employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Chantecaille confidentially protects personal information provided during the application process in accordance with EEO guidelines and Privacy laws.