OSU Ag Technical Support Specialist

Position Details

Req ID : req17692

req17692

Position Title :

OSU Ag Technical Support Specialist

Position Type : Staff Full-Time

Staff Full-Time

Position Number : BS9625

BS9625

OSU Campus : Stillwater

Stillwater

Department :

Div of Agricultural Sci & Nat Rsrcs

Location Address :

008JF Ag Hall, Stillwater, OK 74078-3033

Hiring Supervisor : Dwayne Hunter

Dwayne Hunter

Hiring Range :

Contingent upon available funding) :

16.00 - 22.12, Hourly

Work Schedule :

Monday through Friday, 8am - 5pm with one hour for lunch

Faculty Appt Period :

Job Summary :

This position is responsible for desktop computer support for administrators, faculty, and staff in the Division of Agricultural Sciences and Natural Resources.

These responsibilities include the maintenance and management of computers and printers in offices, classrooms and computer labs.

It is incumbent upon the person hired for this position to have a high degree of general technical abilities, adaptability, organizational abilities and proficiency in both written and verbal communication.

Other responsibilities include maintaining computer asset inventory, generating quotes, equipment acquisition, disposal of obsolete equipment according to university procedures and training of departmental users in various aspects of computer technology and software.

About Us : The Division of Agricultural Sciences and Natural Resources (DASNR) Information Technology unit provides technology services, support and training for DASNR administration, administrative support units, Oklahoma Cooperative Extension Service county, area and district offices, Field and Research Service Unit research stations, and various DASNR academic departments.

For more information, visit : https : / / agdivision.okstate.edu / agriculture-it.htmlThere are lots of great reasons to work at OSU, check out our benefits and eligibility at https : / / hr.

okstate.edu / prospective-ee.html

Special Instructions to Applicants

Required documents are : resume, cover letter, and contact information for three professional references.

Education & Experience

Position Qualifications :

Required : High School / GED and four years of related experience.

Valid Drivers License. Reliable transportation for travel connected with official duties. Reimbursement for official travel.

Experience and working knowledge of Windows Operating Systems and Mac OS and a working knowledge of a Windows Active Directory and Group Policies.

Extensive knowledge of computer hardware and software failure analysis and problem remediation. Proficient knowledge of computer hardware and driver installation, printer and scanner hardware configuration, driver installation, mapping, repair and maintenance.

Knowledge of non-server based backup systems, WIFI systems, information security practices and security threats, malware and malware protection, antivirus, firewalls, user training.

Ability to assist faculty and staff in computer hardware and software purchases or procurement while making decisions based on cost efficiency, functionality, and long-term use.

Ability to teach and instruct faculty and staff in basic computer and software usage.

Preferred ; Bachelor's in Computer Science, Information Technology, or related area with a minimum of two years related experience.

Preferred Certifications, Registrations, or Licenses : ITIL, CompTia A+ Certified Computer Technician, CompTia Network+ Certification, or similar

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students.

To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates.

Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and / or education verification.

Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action.

Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity / expression, disability, or veteran status with regard to employment, educational programs and activities, and / or admissions.

For more information, visit eeo.okstate.edu.