Applications Support Sr Manager

Overview

The Application Support Senior Manager is responsible for overseeing the day-to-day operations of the application support team and ensuring the stability, availability, and performance of business-critical applications. This role involves troubleshooting, overseeing daily support operations, managing escalations, driving process improvements, and collaborating with business and internal stakeholders to support the organization goals.

Responsibilities

• Provide hands-on Level 3 support for business applications, troubleshoot technical and functional issues.
• Engage directly in diagnosing technical and functional production issues in a timely manner to provide root cause analysis and solutions to prevent future issues.
• Write strong SQL queries / scripts for data analysis and problem resolution.
• Collaborate with Business users to understand application-related issues and requirements.
• Collaborate with cross-functional teams to identify and resolve production issues.
• Monitor and manage inbound and outbound feed SLA breaches.
• Create and maintain documentation related to production process, procedures, issues, and resolutions to improve production support.
• Execute the application support strategy aligned with business objectives.
• Lead and mentor application support teams ensuring high performance and efficiency.
• Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions.
• Coordinate with SA and EAP teams on system updates, green zones, and COB activities.
• Provide daily, weekly, and monthly reports on system performance and issue status to senior management.
• Participate in on-call rotation and respond to production issues after business hours.
• Identify opportunities for process improvements and propose solutions with cost and benefit analysis.
• Coordinate with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.

Qualifications

Education

Job Details

In addition to salary, Citis offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit . Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date : Oct 16, 2025

Equal Opportunity : Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity, please review Accessibility at Citi and Citis EEO Policy Statement and the Know Your Rights poster.

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