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Operations Specialist II

Operations Specialist II

AonFort Washington, PA, United States
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Aon Is Looking for An Operations Specialist II

The Operations Specialist II with Aon Business Services - Integrated Services and will support our Healthcare Individuals Program Fort Washington, PA. This position is for a hybrid schedule, in office and remote throughout the week.

Job Responsibilities :

Responding to client inquiries

  • Responsible for responding to client inquiries for new, renewal, and endorsement processes. This colleague assesses the needs of the client and can act as advisor or processor, depending on the request. The colleague must be licensed due to the advisory capacity he / she must fill. If the need is transactional, the colleague would process the request based on program rules and underwriting guidelines within the policy management system and then respond in written form. While templates are in place, the colleague will need the ability to revise templates or create freeform responses.

Financial Transactions

  • Responsible for creating financial transactions (automated and manual) to debit / credit policy accounts. Some transactions may require problem solving skills to determine the correct premium or processing steps required based on the customer's request.
  • System Support and Reporting

  • Once familiar; assists with training, system testing and process changes.
  • Responsible for daily reporting each which require running queries and consolidating excel data into a viewable format.
  • Quality Control

  • Assists with reviewing quality of processed work from our vendor partners to assure our customers requests are being handled accurately and that standard operating procedures are being followed.
  • Maintaining Procedures

  • Reviewing and updating processing notes and templates based on program / guideline changes.
  • Special projects as assigned
  • You Bring Knowledge and Expertise

    Required Experience :

  • 2+ years of office work experience
  • Insurance industry work experience preferred
  • Excellent reading comprehension and verbal / written communication and math skills
  • Strong PC skills - proficiency in Word, Excel, OneNote, Outlook, Teams
  • Attention to detail with a high level of accuracy and customer service focus
  • Demonstrated use of sound judgment skills with solid decision-making abilities
  • Ability to multi-task and independently prioritize work and independent problem-solving skills
  • Preferred experience :

  • Property and Casualty license preferred
  • Required to obtain the P&C license within 6 months of hire date
  • Education :

  • High School or college degree and / or relevant work experience preferred
  • How we support our colleagues

    In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work / life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

    Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

    Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

    Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

    We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

    For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

    Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

    Pay Transparency Laws :

    The salary range for this position is $45,000 to $55,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

    We Offer You

    Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to : a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-AM4

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    Operations Specialist II • Fort Washington, PA, United States

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