Customer Support Enablement Lead

A company is looking for a Customer Support Enablement Lead.

Key Responsibilities

Own and execute the 6-week onboarding program for new support hires, ensuring engaging and relevant sessions

Collaborate with the GTM Support Enablement Manager to identify ongoing training needs and co-develop training initiatives

Design scalable learning paths and use enablement tools to deliver and track training programs effectively

Required Qualifications

6+ years of experience in customer support, enablement, or training roles

SaaS industry experience is required

Proven ability to lead live in-person facilitation and instructional delivery

Strong experience using enablement or learning tools such as LMS and Google Suite

Bilingual in Spanish and English