Concierge / Front Desk(13549-1)

Job Title : Concierge

Job Location : New York, NY 10281

Assignment Duration : 1 month + Extension

Pay Rate : $19.55 / hr on W2

Hours : 10 AM-6 PM | Wed-Sun (someone who can work at weekends)

Resource's typical working day | What You'll Do :

• Act as the face of hospitality for the complex, representing the
• and client brand by delivering world-class customer service.
• Proactively greet tenants and visitors with friendly and welcoming demeanor.
• Provide wayfinding assistance, information and other applicable services to tenants and visitors throughout the complex.
• Provide support for leasing tours for prospective office and retail tenants including coordination of access, F&B and gifting, establishing a tour path, and maintaining up-to-date knowledge of complex services, events and initiatives.
• Support Property Management in executing onboarding programs for incoming tenants including providing orientation tours and welcome gifting, and coordinating welcome signage.
• Maintain retail discount program for tenants available through complex digital platforms, including ensuring discounts are still active and updating with seasonal changes.
• Support gift card sales for the precinct including processing transactions
• Record, log and respond to requests for information and services through various digital platforms.
• Acknowledge inquiries or complaints from clients, co-workers, and supervisors. Provide solutions in a professional customer service-driven manner.
• Coordinate with administrative assistants to provide VIP arrival services for select guests including greeting at point of arrival, expedited security experience, arrival beverage service and other support services as directed.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Respond to requests in a timely manner.
• Contribute to monthly data tracking and assist in preparing monthly reporting for clients.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Ensure personal and team outcomes have a positive impact on customer objectives
• Lead by example and model behaviors that are consistent with
• RISE values.
• Guide team through the application of basic knowledge of practices and procedures.
• Work to build consensus.

What You'll Need :

Interview Process : 1 virtual and / or onsite

Summary :

#CareerBuilder #Monster #Dice #Indeed #LinkedIn