Senior Director of End User Services

A company is looking for a Senior Director of End User Services.

Key Responsibilities

Build and lead a high-performing organization, ensuring operational excellence through SLAs and KPIs

Oversee lifecycle management of enterprise devices and partner with cybersecurity teams for compliance and vulnerability management

Manage multi-million-dollar budgets and vendor relationships, ensuring service alignment and customer satisfaction

Required Qualifications

Strong expertise in customer service and measurable improvement in end-user satisfaction

Experience implementing standardized SLAs and KPIs across service desk functions

Expertise in modern endpoint management tools and automation

Proven leadership and management experience in IT

Strong financial acumen with experience managing complex budgets