HVAC Director of Operations

JOB SUMMARY :

At Cline’s Air Conditioning, you’ll join a veteran-owned, family-focused powerhouse that’s racing to dominate Spokane and North Idaho—and you’ll be the catalyst. As our Director of Operations, you’ll own our playbook—from maximizing technician billable hours with data-driven scheduling in ServiceTitan to documenting and continuously refining SOPs across every department. You’ll lead and develop our managers through our rigorous three-part interview process, drive fast-paced growth with extreme accountability, and ensure we operate flawlessly and compliantly. You’ll thrive here because everything we do is Inspirational —we show up to impact our team, our customers, and chase our full potential; Disciplined —we do what we say, every day; Accountable —we hold ourselves and each other to extreme standards; Transparent —we move quickly with full visibility; Aligned —we tie every person’s growth to the company’s success; and Results Oriented —we get sh

• t done. In return, enjoy a competitive base salary, profit-sharing bonuses, comprehensive benefits, and the opportunity to build our operations from the ground up—no idea left untested and no win too small.

ABOUT US :

At Cline’s AC, we don’t just install HVAC systems—we set the standard for quality, expertise, and customer satisfaction. As Spokane’s most reliable HVAC company, we have been serving homeowners, businesses, and contractors since 1988 with a commitment to excellence that goes beyond just getting the job done. We believe in building lasting relationships, not just with our customers, but with our employees and industry partners. Our team is made up of high performers who take pride in their craft, support each other, and never settle for average. We invest in ongoing training, the best tools and technology, and a work culture that values accountability, growth, and teamwork. At Cline’s, we offer competitive wages, career advancement opportunities, and a company culture that feels like family. Whether it’s a company BBQ, team outings, or simply celebrating wins together, we believe in creating an environment where people love to work. If you’re looking for a company that values excellence, integrity, and the pursuit of being the best, Cline’s AC is the place for you.

KEY RESPONSIBILITIES :

Leadership & Culture :

Performance & Accountability :

Process & SOP Development :

Systems & Technology :

Financial & Operational Oversight :

Compliance & Safety :

Strategic Growth & Collaboration :

QUALIFICATIONS :

BENEFITS & CULTURE :

OUR MISSION :

Setting the standard in the HVAC industry by delivering unparalleled quality, technology, and customer service excellence.

OUR VISION :

To be the undisputed household name for HVAC excellence in Spokane and Coeur d’Alene

OUR CORE VALUES :

About Cline's Heating and Air Conditioning :

Cline’s Heating and Air is a veteran-owned HVAC leader serving Spokane and North Idaho since 1988. Founded by the Cline family on a bedrock of integrity and a promise to “fix what others only replace” we’ve built deep community roots and a reputation for top-tier workmanship—you’ve likely seen our technicians at parts and supply houses. In May 2024, the Boston family acquired Cline’s, tripling our size within the first year while keeping our vision, mission, and core values intact. Today, we invest in our people with competitive wages, ongoing certification training, and clear career paths so every team member can excel. As we press forward to become the undisputed authority in local HVAC services, we’re looking for skilled, dependable professionals who share our commitment to excellence and community. Join us and help shape the next chapter of Cline’s Heating and Air.