Recreation Associate

Job Overview :

The Recreation Associate provides quality customer service and be the friendly, helpful, team member to our clients, vendors, and associates.

This position will also have administration duties assisting department managers as directed. Compensation : $16 - $17 an hour

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities.

For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities :

FRONT DESK DUTIES :

• Must be able to sit for long periods of time at the front desk with a pleasant disposition to greet clients and guests cordially.
• Must be calm and able to handle many functions at one time.
• Must be able to hear and speak to receive telephone calls and interact with clients.
• Must answer incoming calls immediately and take clear messages.
• Must deliver messages timely, either verbally or in written form.
• Handle and distribute mail, packages, checks and other business documents.
• Works with new and current residents to obtain access control badges.
• Responsible for maintaining access control system and viewing cameras.
• Complete data entry into various company systems in support of business needs.
• Check in guests with missing access badges into the computer.
• Preparation and set-up of in-house meeting rooms.
• Ensures event documents are completed prior to event moving forward.
• May occasionally be required to close and lock the clubhouse at shift end.
• Must maintain a professional demeanor and not perpetuate rumors or innuendos that can affect the morale of the office or the client.
• Must know the difference between information that can be shared with co-workers, vendors and clients, and confidential information that should only be addressed with General Manager.
• Work effectively with co-workers, clients, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others;

keeping commitments; being willing to accept other tasks when requested, and respecting the diversity of our workforce in actions, words and deeds.

• Attend all company mandatory functions.
• Comply with company policies and procedures.
• Other reception duties as assigned.

SNACK BAR DUTIES

• Perform simple food preparation and serves food and drinks at the Club’s Snack Bar. Facilitates a friendly, hospitable environment.
• Ensures quality of product and service with intent to provide the highest level of member and guest satisfaction, anticipating their wants and needs.
• Stays familiar with, and accurately describes menu items and their preparation. Ensures accuracy of orders and presentation of food.
• Learn and remember members’ names and preferences as needed.
• Performs Snack Bar opening and closing procedures.
• Processes sales through the Apple register system. Completes transactions and closing paperwork accurately and timely. Ensure the charges are accurate and settled to the correct account.
• Addresses members’ concerns immediately and to their satisfaction. Communicates any problems and potential issues to management.
• Organizes snack bar inventory and helps maintain par levels.
• Ensures sanitation standards are met in the Snack Bar area. Observes food serve safe practices and all general Club safety protocols.

Clean and sanitizes workstation and equipment.

• Ensures proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing. Rotating and checking temperature of products.
• Assists with special events as designated by management.
• Performs other duties as designated by management.
• Serve and store alcohol within the Club’s guidelines.
• Receives inventory, moves, and lifts food and beverage products and supplies.

POOL MONITOR DUITES :

• Greet and register all homeowners and guests.
• Enforce pool rule, policies, and regulations.
• Perform first aid and water rescue, when necessary and only if certified
• Provide exceptional customer service to all patrons.
• Complete daily opening and closing procedures.
• Test pool water chemistry and maintain appropriate records, as applicable.
• Clean and sanitize pool, pool area, restrooms, and shower areas after each homeowner use.
• Perform other duties and special projects as requested.
• Wiping down tables daily and ensuring the pool area and bathrooms are free of trash.
• Set up and take down umbrellas daily.
• Enforce rules.
• Monitor water quality.

Education & Experience :

Must have a minimum of a GED or a High School Diploma.

Physical Requirements & Working Environment :

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing / using a keyboard, distributing mail and packages.
• Must be able to hear to place and receive telephone calls as an essential function of the job.
• Must have good verbal and written skills in order to converse in a clear manner when answering incoming phone calls and be able to capture a message in written form and deliver to the appropriate co-workers.
• Must be mobile enough to move around the office to make copies, distribute mail, etc.
• Must be able to lift 25lbs.
• Working hours may be altered to meet client demands so must be able to be flexible. Consistent and regular attendance required.

What We Offer :

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us : FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture.

Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer :

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with federal and state laws.

All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

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