Senior Specialist, Account Management

Account Management

Account Management is responsible for cultivating and maintaining ongoing customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

Responsibilities include overseeing assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs, bridging relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service, supporting customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives. Prevent order disruption to customer through activities such as elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions. Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed. Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer's issues, requests and initiatives. Track, measure, and report key performance indicators monthly. Build and maintain long-term trusted relationships with customer to support retention and growth of the account.

Qualifications include a bachelor's degree in a related field, or equivalent work experience, preferred. Two to four years of experience is preferred. Direct customer-facing experience is preferred. Strong communication skills, strong command of MS Office applications (Excel, PowerPoint, Word, and Outlook), and demonstrated ability to work in a fast-paced, collaborative environment are required.

What is expected of you and others at this level includes client onsite visits as deemed necessary, adherence to client's facility policies and vendor credentialing requirements, application of working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks, working on projects of moderate scope and complexity, identifying possible solutions to a variety of technical problems and taking actions to resolve, applying judgment within defined parameters, receiving general guidance and receiving more detailed instruction on new projects, and work reviewed for sound reasoning and accuracy.

Anticipated salary range : $57,000-$85,680.

Cardinal Health offers a wide variety of benefits and programs to support health and well-being including medical, dental and vision coverage, paid time off plan, health savings account (HSA), 401k savings plan, access to wages before pay day with myFlexPay, flexible spending accounts (FSAs), short- and long-term disability coverage, work-life resources, paid parental leave, and healthy lifestyle programs.