National Account Manager

Overview

Compensation : $135,000 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits : ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management

The National Account Manager will be the main point of contact responsible for the financial and contractual performance on a dedicated client account which has properties in 5 major cities. These properties are located in Dallas / Coppell TX, Tampa FL, Jersey City NJ, Boston MA and Brooklyn NY. This resource will report to the Jersey City, NJ location daily and manage the portfolio of properties from this particular location.

ESSENTIAL DUTIES : ACCOUNT MANAGMENT

• Provides high quality operations and maintenance service to assure proper performance of engineered equipment and building systems, has integrated facility service experience to include managing, maintenance, and custodial services.
• Acts as primary liaison with all customer departments, actively ensuring that service is prompt, responsive, effective and that inter- departmental concerns are addressed and resolved.
• Ensures optimal customer relations by maintaining constant communications with customer.
• Performs daily walk through of the Jersey City site to ensure that the property, infrastructure and its associated equipment operate safely, efficiently and reliably.
• Following daily walk through create work order tickets, escalate and oversee completion in a timely manner
• Develops and / or approves facility quality standards.
• Utilizes maximum capabilities of Computerized Maintenance Management System (CMMS)-Nuvolo
• Responsible for the planning, implementation, coordination, and supervision of all tasks and activity regarding the mechanical, electrical, plumbing and life safety systems operations its maintenance and modifications taking place at Jersey City location in conjunction with the building engineering team
• Recommends what work should be performed in-house and what work should be subcontracted; consults with ABM corporate and / or external technical resources when making decisions on major changes.
• Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred maintenance backlogs; adjusts priorities and / or resources as needed and ensures that deferred maintenance is adequately documented.
• Schedules and coordinates over-all work priorities.
• Reviews completed work regularly and ensures that quality standards are met or exceeded to the satisfaction of the customer.
• Negotiates major service contracts (e.g. snow removal, window washing, janitorial, landscaping, etc.); reviews and approves smaller service contracts delegated to subordinates; consults with corporate technical and other staff as appropriate. Include Engineering contracts as well
• Develops and negotiates minor construction projects as assigned.
• Schedule and lead meetings on a bi-weekly basis with the client’s key stakeholders to discuss general performance as it relates to the contract scope of work, timely completion of work orders, employee performance, process reviews, benchmarking reviews, etc.; to resolve issues and ensure alignment of overall business objectives.
• Develop a routine schedule for monthly internal calls with the operators in the local branches whom are responsible for the various sites. Review any issues, concerns and identify successes.
• Review work orders in the client Computerized Maintenance Management System (CMMS) on a weekly basis to ensure timelessness of completion, provide status updates, ensure processes are followed by recipients to close the work orders and escalate as required
• Develop, optimize and continuously align all business processes for each of the sites across the nation related to the operations of the assigned account
• Create & execute appropriate plans and programs to meet and / or exceed the client objectives within the account(s).
• Establish goals, determine suitable performance metrics in accordance with a defined measurement process to proactively manage the account.
• Strategic planning of current and future client contracts including assessing alternatives and understanding future customer requirements to ensure adequate future growth and development in assigned area.

FINANCIAL

Quality Assurance

REQUIREMENTS :

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

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