IT Telecom Systems Administrator (Hybrid - Bellevue Office)

Description

Job Title : IT Telecom Systems Administrator

(Hybrid – 1-2 days / week in Bellevue, WA office)

Pay Range : $82,649 – $123,148

Savers Benefits

Geographic & job eligibility rules may apply

Healthcare Plans

Comprehensive coverage (medical / dental / vision) at a reasonable cost

Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)

Paid Time Off

Sick Pay

Vacation Pay - Approximately 2 weeks

6 paid holidays plus 1 to 2 additional floating holidays

Team member discounts

• Up to 50% off store merchandise

Flexible spending accounts

Employee Assistance Program (EAP)

Retirement Plan

Life insurance

Additional Benefits

Annual Bonus

Performance Merit Increases

Disability Insurance

Parental Leave

Who we are :

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

What you can expect :

The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.

To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.

An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get :

Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

What you'll be working on :

Supports Savers' vision by managing telecommunications infrastructure projects and vendor coordination for retail technology systems and data network needs across retail stores, field operations, and corporate personnel. This position manages telecommunication vendors and field services partner relationships, scope of work (SOW) documentation and resolves problems associated with the installation, upgrade and repair of telecommunication and data circuits, low voltage cabling, and retail systems technology equipment. This role reports to the Senior Manager of Telecommunications.

Plans and manages infrastructure services for store upgrades, new store openings, and closures

Leads IT infrastructure coordination for store projects including floor plan review, structured cabling, IT data cabinet installations, WAN connectivity, and deployment of backup cellular devices

Participate in the procurement, implementation, and optimization of internet data circuits with carriers and partners

Manages vendor relationships including performance reviews (QBRs) and strategic engagements

Coordinates emergency restoration of telecom and infrastructure services and participates in the team on-call rotation

Participate in the repair and maintenance of data circuits, phone systems, music / paging systems, structured wiring, and network components

Provides remote support and troubleshooting for telecom-related issues

Assists Service Desk with escalated support requests related to retail systems and infrastructure

Interfaces with vendors for new services, changes, and decommissioning of telecom and cabling assets

Supports integration of acquisitions from a telecom infrastructure perspective

Coordinates structured cabling and equipment upgrade projects with IT, Construction, Facilities, vendors, and store teams

Supports troubleshooting and execution of network additions, moves, and changes

Establishes standards and best practices for retail IT telecom investments

What you have :

Required Knowledge, Skills and Abilities

Working knowledge of MS Word, Excel, PowerPoint, and Outlook

Working knowledge of vendor services for telecommunications and data services

Working knowledge of potential service problems and solutions related to structured cabling, data circuits, and other retail store systems such as Meraki and cellular backup systems

Demonstrated vendor management skills

Ability to read and interpret basic construction drawings

Working knowledge of store and field operations

Demonstrated customer services and organizational skills

Ability to interact with all levels of the organization

Ability to work independently or as a member of the team

Demonstrated project management skills

Ability to communicate orally and in writing

Ability to set priorities, meet deadlines and multi-task, with minimal supervision

Ability to be detail-oriented

Ability to work within Savers culture

Ability to travel (5% or less)

Minimum Required Education, Training and Experience :

Bachelor's degree in telecommunications, computer science or related field, or a combination of education and experience that yields the required knowledge, skills, and abilities

3+ years of experience in structured cabling and telecommunications field

FLSA : Exempt

Travel : 5% or less

Work Type / Location : (Hybrid – 1-2 days / week in Bellevue, WA office)

Savers is an E-Verify employer

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