Front of House Assistant General Manager - Hatch Early Mood Food

Front of House Assistant General Manager

Hatch Early Mood Food

Job Summary :

The Front of House (FOH) Assistant General Manager supports the General Manager in leading daily operations of the restaurant, with a primary focus on the front of house, bar, and guest experience. This role helps cultivate a positive, efficient, and high-quality work environment, ensuring that every guest receives warm, attentive, and professional service. The FOH Assistant General Manager contributes to the success of the business by mentoring team members, fostering sales growth, and upholding Hatch Early Mood Food's standards of excellence.

The ideal candidate will lead with integrity, enthusiasm, and a strong commitment to the mission, vision, and values of Hatch Early Mood Food. This position serves as a key leader in training, coaching, and developing front-of-house staff and plays a crucial role in maintaining smooth day-to-day operations, executing events, and building a vibrant community presence.

Key Responsibilities

Operations & Leadership

Assist the General Manager in overseeing all FOH operations, including dining room, bar, and host team.

Support profitability by managing labor, controlling costs, and optimizing staffing.

Foster a culture of hospitality and exceptional guest service.

Execute opening and closing procedures to ensure readiness and cleanliness of all front-of-house areas.

Monitor inventory levels for FOH supplies, beverages, and serviceware.

Ensure all team members understand and meet expectations for service, cleanliness, and professionalism.

Assist in maintaining equipment and ensuring FOH areas meet brand standards.

Proactively address and resolve guest concerns and service issues.

Ensure compliance with safety and sanitation standards and act swiftly in any emergency situations.

Guest Service & Community Engagement

Champion a warm, welcoming guest experience in every interaction.

Promote brand loyalty by engaging with guests and encouraging return visits.

Assist in executing marketing efforts, community events, and promotions to drive sales and community visibility.

Model and uphold Hatch Early Mood Food service standards, coaching team members to do the same.

Product & Quality

Maintain strong knowledge of all food and beverage offerings, including seasonal menus and specialty cocktails.

Monitor quality and consistency in product preparation and presentation.

Ensure recipes, portioning, and presentation standards are consistently followed.

Team Development & Culture

Assist in recruiting, hiring, onboarding, and training new front-of-house team members.

Provide daily coaching and mentorship to help staff meet performance goals.

Support performance appraisals, corrective action, and recognition efforts.

Foster a positive, supportive, and respectful work culture that reflects the Hatch Early Mood Food brand.

Work alongside the leadership team to ensure consistency in training, policies, and operations.

Qualifications

Must be at least 21 years of age and able to serve alcoholic beverages.

Must hold or obtain current Oklahoma liquor license.

Valid food handler's permit (if required by location).

Minimum of 1-2 years of restaurant management or supervisory experience preferred.

Experience with register systems, cash handling, and basic computer skills required.

Ability to work flexible hours including nights, weekends, holidays, and special events.

Effective leadership, coaching, and conflict-resolution skills.

Well-organized, detail-oriented, and able to manage multiple priorities.

Ability to stand for extended periods, lift up to 50 lbs., and perform physical duties related to restaurant operations.

Strong verbal and written communication skills.