Desktop/Tech Support Specialist
We are seeking a Desktop / Tech Support Specialist for a contract job opportunity to provide first level support to our end-users via telephone, email or chat.
The ideal candidate will be responsible for troubleshooting and resolving hardware, software and voice / data communication systems issues.
They will escalate calls when appropriate, write concise and informative service tickets, and follow up on all tickets in a timely manner to pursue issues through to resolution.
Responsibilities :
- Provide technical support to end-users via telephone, email or chat
- Troubleshoot and resolve hardware, software and voice / data communication systems issues
- Escalate calls when appropriate
- Write concise and informative service tickets
- Follow up on all tickets in a timely manner and pursue issues through to resolution
- Use ticketing systems and write technical support reports and documentation
- Possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks
Qualifications :
- Previous experience in operations support or a similar role.
- Strong customer service skills, with the ability to effectively communicate technical information to non-technical users.
- Proficiency in Windows OS and , with the ability to troubleshoot and resolve related issues.
- Knowledge and experience with Mac OS, including software installations and configurations.
- Familiarity with Mac and Apple equipment, including laptops, desktops, and peripherals.
- Solid understanding of laptop / desktop hardware setup and troubleshooting.
- Excellent problem-solving and analytical skills.
- Ability to prioritize tasks and work efficiently in a fast-paced environment.
- Strong attention to detail and commitment to providing high-quality support.
- Certifications or additional training in relevant IT fields are a plus.
If this sounds like you, please submit your application for consideration.
LI-CC
Desktop/Tech Support Specialist
We are seeking a Desktop/Tech Support Specialist for a contract job opportunity to provide first level support to our end-users via telephone, email or chat. Provide technical support to end-users via telephone, email or chat. Use ticketing systems and write technical support reports and documentati...
Tech Support Specialist
A company is looking for a Technical Support Specialist. ...
Technical Support Specialist / Operations Support III----Remote
Troubleshoot technical issues and escalate them as necessary to Technical Product Support Engineers. Candidates should have at least 5 years of experience in technical support, customer service, or account management, specifically with. Candidates must effectively interpret and communicate technical...
Tier 1 Tech Support Specialist
A company is looking for a Tier 1 Technical Support Specialist. ...
Technical Support Specialist / Operations Support III----Remote
Troubleshoot technical issues and escalate them as necessary to Technical Product Support Engineers. Candidates should have at least 5 years of experience in technical support, customer service, or account management, specifically with. Candidates must effectively interpret and communicate technical...
Customer Tech Support Specialist
Key Responsibilities:Address customer tech support queries and concerns efficientlyProvide accurate information on company products and servicesCollaborate with internal teams and support special projects as neededRequired Qualifications:1-3 years of help desk experience, preferably in healthcare, f...
Desktop/Tech Support Specialist
Desktop/Tech Support Specialist. Provide technical support to end-users via telephone, email or chat. Use ticketing systems and write technical support reports and documentation. Strong customer service skills, with the ability to effectively communicate technical information to non-technical users....
Lead Desktop Support Analyst
Provide support for remote system access, including VPN and remote desktop connections. Provide remote support to users and respond to after-hours support requests. For librarians, Follett can help you build a diverse collection of print and digital resources that support every student. Documents po...
MES Application Tech Support Practitioner - 5316990, Concord, NC
As an Application Tech Support Practitioner, you will be responsible for managing and resolving issues related to the MES implementation. Provide technical support to end users and ensure system uptime. In addition to delivering innovative solutions for Accenture's clients, you will work with a high...
Desktop Support Technician III
Apple Support, A/V support, Project duties, MDM, and Inventory management. Provided support to the Field Technicians. It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as HP, IBM, Cisco, ...