Desktop/Tech Support Specialist
We are seeking a Desktop / Tech Support Specialist for a contract job opportunity to provide first level support to our end-users via telephone, email or chat.
The ideal candidate will be responsible for troubleshooting and resolving hardware, software and voice / data communication systems issues.
They will escalate calls when appropriate, write concise and informative service tickets, and follow up on all tickets in a timely manner to pursue issues through to resolution.
Responsibilities :
Provide technical support to end-users via telephone, email or chat
Troubleshoot and resolve hardware, software and voice / data communication systems issues
Escalate calls when appropriate
Write concise and informative service tickets
Follow up on all tickets in a timely manner and pursue issues through to resolution
Use ticketing systems and write technical support reports and documentation
Possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks
Qualifications :
Previous experience in operations support or a similar role.
Strong customer service skills, with the ability to effectively communicate technical information to non-technical users.
Proficiency in Windows OS 10 and 11, with the ability to troubleshoot and resolve related issues.
Knowledge and experience with Mac OS, including software installations and configurations.
Familiarity with Mac and Apple equipment, including laptops, desktops, and peripherals.
Solid understanding of laptop / desktop hardware setup and troubleshooting.
Excellent problem-solving and analytical skills.
Ability to prioritize tasks and work efficiently in a fast-paced environment.
Strong attention to detail and commitment to providing high-quality support.
Certifications or additional training in relevant IT fields are a plus.
If this sounds like you, please submit your application for consideration.
LI-CC
Desktop/Tech Support Specialist
We are seeking a Desktop/Tech Support Specialist for a contract job opportunity to provide first level support to our end-users via telephone, email or chat. Provide technical support to end-users via telephone, email or chat. Use ticketing systems and write technical support reports and documentati...
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