Operations/Project Coordinator Hybrid role

Are you interested in working for a company that makes a difference in people’s lives? Do you want to work for a company that values its employees and supports professional development?

Joining the Prism Specialties provides experience working in a team environment surrounded by people who support and encourage you along the way.

A Day in the Life of an Operations Coordinator :

• Operations
• Coordinate with office staff on job deadlines and priorities
• Actively participate in job functions such as pick ups, pack outs, deliveries, and processing of jobs within the warehouse.
• Work directly with business development manager to ensure jobs are properly prioritized and clients taken care of.
• Jump in as needed to make sure clients are taken care of.
• Follow up with contractors and insurance adjusters to obtain estimate approvals
• Administrative
• Coordinate with office staff to maintain supply inventory, and purchase supplies
• Handle facility issues, as needed, and keep the facility neat and orderly
• Manage employee training requirements and schedules
• Provide employee coaching and team-building efforts
• Skills Needed
• Exceptional verbal and written communication skills.
• Excellent Customer Service skills - Providing a "high touch" service to our clients.
• Working knowledge of basic PC operations.
• Strengths in multi-tasking and prioritizing.
• Attention to detail and accuracy.
• Able to work efficiently and effectively in a team environment.
• Exhibit a professional, neat, and clean appearance.
• Ability to lift 75+ pounds.
• Valid driver's license with a satisfactory driving record (ability to drive 16' box truck)
• Successfully complete a pre-employment drug screen and criminal background check.

Additional Job Responsibilities Include :

• Consistently report to work during scheduled times.
• Attend and participate in all staff meetings as requested.
• Be available for non-scheduled work requirements as needed; including some after hours or weekend work.
• Cooperate with direct supervision and perform duties assigned by supervisors.
• Inspect work of technicians and ensure that it is complete, thorough, and meets Prism quality standards and meets or exceeds customer expectations.
• Report all injuries immediately. Injured workers requiring more than first aid treatment must immediately be seen by a physician or clinic specified by Prism.
• Abide by all rules, regulations, and policies contained in the employee handbook, safety manual and employment agreement;

including active participation in identifying, reporting, and correcting situations affecting safety, quality, and customer satisfaction.

• Properly operate the Prism vehicle in accordance with the manufacturer’s recommendations and Prism procedures (Prism vehicles include a 16' box truck and / or transit cargo van).
• Use and maintain all provided materials, supplies, and equipment in accordance with the manufacturer’s recommended procedures.
• Document all job activity using the applicable systems in place.
• Keep job or customer files neat, organized, and secure and keep its contents confidential.
• Participate in ongoing training programs sponsored by the company and / or affiliated organizations
• Willingness to support all business functions as the brand and business grow (do laundry to support the textile business, assist on pickup and deliveries for art business, and assist owners in administrative duties as requested).
• Customer service centric attitude and approach to business each day
• Ability to travel with overnight stay, if needed
• Ability to work overtime, if needed
• Additional responsibilities as requested by management

Prism Specialties specializes in the restoration of electronics, art, textiles, and documents for residential and commercial insurance claims.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restoration Specialties Corporate.