Business Reinvention Automation EngineerDirect Supply • Milwaukee, WI, United States
Business Reinvention Automation Engineer
Direct Supply • Milwaukee, WI, United States
3 days ago
Job type
- Full-time
Job descriptionPosition Summary : Direct Supply is building the future of healthcare technology with industry-leading products, solutions, and platforms to help improve the lives of millions of seniors and those who care for them. Applies AI and Technology Identifies opportunities to reinvent workflows that add customer value and boost efficiency using AI and technology. Eagerly learns and integrates new technologies where they matter most. Drives adoption of emerging technologies that enable reinvention. Delivers Results Seizes new opportunities and tackles challenges head-on with urgency. Takes initiative and consistently hits goals. Zeroes in on key priorities for results. Drives progress through uncertainty and moves others to action. Optimizes Work Processes Streamlines workflows by harnessing data, AI, and technology. Identifies opportunities for efficiency and incorporates new processes and technology. Defines new success measures. Collaborates Effectively Forges strong partnerships and works productively with others to achieve common goals. Finds common ground to solve problems and seeks out diverse perspectives to inform decisions. Quickly earns trust, puts others at ease, and shows empathy. Proficient in AI agent configuration and low-code automation , delivering production-ready solutions across platforms. Expertise in workflow logic, process automation, and performance monitoring to enable sustainable, high-impact outcomes. What Youll Do and Impact : Design and deploy AI-powered agents within Zendesk, with adaptability for other platforms Deliver automation solutions that reduce manual ticket handling and improve service efficiency Document reusable templates, workflow logic diagrams, and standards for future deployment Build dashboards to monitor, measure, and improve performance of AI solutions Collaborate with business stakeholders and Technology teams to identify automation opportunities Drive measurable improvements in operations through AI solution delivery and continuous iteration Hands-on expertise in AI agent configuration or low-code automation platforms Strong background in workflow logic design, process automation, and performance monitoring Bachelors degree in Computer Science, Engineering, or related field required Certifications in AI, RPA, or automation platforms preferred Additional Items of Interest : Job to be performed in the location listed. Generous benefit package available. Click to learn more. Direct Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces. 2013 to 2025 Direct Supply, Inc. All rights reserved. In the Business Reinvention Automation Engineer position, youll design, configure, and deploy AI-powered agents to drive internal automation and reduce manual work. Youll create scalable, production-ready solutions that improve customer service efficiency and prepare the enterprise for AI-driven transformation. Your work will enable reusability, visibility, and adoption by documenting workflows, performance metrics, and templates that support long-term scale and continuous improvement. Skills Needed : Strong ability to build performance dashboards and reusable templates that scale AI solutions. Experience collaborating across cross-functional teams to align AI deployments with business needs. Experience : 3-5 years of experience in automation engineering, AI solution development, or workflow configurationProven experience with Zendesk or similar CX platforms (e.g., ServiceNow, Salesforce Service Cloud) Experience designing scalable AI solutions and automation frameworks Demonstrated ability to communicate technical solutions to business stakeholders Direct Supply delivers solution-drivenplatforms, products and services to helpsolve the toughest challenges facingSenior Living and Healthcare. For morethan 35 years, weve grown consistentlywhile expanding our offering ofinnovative solutions for virtually everycritical area of senior health across thecontinuum of care.If you asked our 1,200+ Partners whatseparates Direct Supply from otherapplied technology companies, its thatwe are 100% employee owned anddriven to work with a purpose. Every day,we strive to honor our mission ofenhancing the lives of millions ofseniors and healthcare professionals ina results-oriented agile environment thatgives our Partners the necessary toolsand flexibility to truly bring whats nextto Healthcare.
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Automation Engineer • Milwaukee, WI, United States
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