Assistant Manager for Residential Community
CSI seeks an Assistant Manager to join our client’s Apartment Community.
Assistant Managers help staff create the best experience for prospective and future residents, reach occupancy goals and develop loyal relationships with service providers, property owners and residents.
Responsibilities may include :
- Assist with marketing and promotional efforts, including ad tracking, signage, mailings and events
- Maintain resident files and address complaints in a timely manner
- Collect rent, deposits and hold fees
- Bookkeeping with appropriate software
- Record delinquencies
- Post late notices
- Acts as main point of contact in the absence of the Property Manager
- Develop resident retention plans
- Develop marketing strategies to increase traffic
- Implement strategies to meet monthly revenue goals
- Prepare reports about : property performance, data summaries, trends
- Post ads and plan or participate in open houses
- Monitor rental collections, occupancy rates, move ins and move outs
- Monitor community appearance and oversee repair needs
- Enforce community rules
- Inspect vacant units and request repairs
- Respond to resident complaints, concerns and requests
- Build strong resident relations and provide excellent customer service
- Coach team members
- Supervise and train on-site staff
- Show vacant units
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