Talent.com
Call Coach - Client Experience

Call Coach - Client Experience

United Wholesale MortgagePontiac, MI, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include :

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor / outdoor café with Wi-Fi

Responsibilities

  • Listening to call clips with team members, and giving verbal and written feedback
  • Side-by-side live coaching
  • Preparing formal feedback for leaders and the Client Service team
  • Logging organized and detailed feedback for each coaching session
  • Facilitating in Client Service training sessions
  • Scheduling coaching sessions with team members
  • Assigning classroom-based instruction to team members who require additional training
  • Qualifications

    Must have Qualifications

  • High school diploma or equivalent
  • Must have experience in leadership, management and call quality
  • Must have at least two years’ client experience
  • Self-motivated with a strong work ethic
  • Comfortable in a fast-moving environment
  • Ability to multitask and adapt
  • Positive attitude and willingness to learn
  • Onsite, full-time attendance
  • Prepare to conduct 15-20 Coaching Sessions Per Day
  • Comfortable traveling between all UWM buildings to conduct coaching sessions
  • Create a job alert for this search

    Call Coach Client Experience • Pontiac, MI, US

    Related jobs
    • Promoted
    Telehealth Therapist - Depth-Oriented, Relationship-Focused Practice

    Telehealth Therapist - Depth-Oriented, Relationship-Focused Practice

    Psychiatric & Psychological SpecialtiesDetroit, MI, US
    Full-time
    Depth-Oriented Clinicians : Redefine Your Practice with Purpose, Flexibility, and a Team You Can Trust.Psychiatric and Psychological Specialties (PPS). We promote mental wellness through high-quality...Show moreLast updated: 12 days ago
    • Promoted
    Drive with DoorDash - Sign Up in Minutes

    Drive with DoorDash - Sign Up in Minutes

    DoorDashImlay City, MI, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 10 days ago
    • Promoted
    Telehealth Therapist – Depth-Oriented, Relationship-Focused Practice

    Telehealth Therapist – Depth-Oriented, Relationship-Focused Practice

    Psychiatric & Psychological SpecialtiesFlint, MI, United States
    Full-time
    Depth-Oriented Clinicians : Redefine Your Practice with Purpose, Flexibility, and a Team You Can Trust.Psychiatric and Psychological Specialties (PPS). We promote mental wellness through high-quality...Show moreLast updated: 13 days ago
    • Promoted
    Call Coach - Client Experience

    Call Coach - Client Experience

    United Wholesale MortgagePontiac, MI, United States
    Full-time
    Mentoring can be a truly rewarding experience.Especially when it makes a difference in someone’s life and career.If you enjoy leading people toward success — and you relish the art of conversation ...Show moreLast updated: 30+ days ago
    • Promoted
    Portfolio Relationship Manager - Data Centers

    Portfolio Relationship Manager - Data Centers

    Associated Bank - CorpDetroit, MI, United States
    Full-time
    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...Show moreLast updated: 30+ days ago
    • Promoted
    Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

    Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

    OCPAElba township, Michigan, us
    Remote
    Part-time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
    • Promoted
    Clinical Psychologist

    Clinical Psychologist

    FCS, IncLapeer, MI, US
    Full-time
    We are seeking a highly skilled and compassionate Clinical Psychologist to join our team.The successful candidate will be responsible for providing exceptional mental health care to our clients, of...Show moreLast updated: 30+ days ago
    • Promoted
    Psychologist

    Psychologist

    FCS, IncLapeer, MI, US
    Full-time
    We are seeking a highly skilled and compassionate Clinical Psychologist to join our team.The successful candidate will be responsible for providing exceptional mental health care to our clients, of...Show moreLast updated: 30+ days ago
    • Promoted
    In-Home Product Tester – No Fees, No Experience, $25-$45 / hr

    In-Home Product Tester – No Fees, No Experience, $25-$45 / hr

    OCPAArmada, Michigan, us
    Part-time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
    • Promoted
    Home Health Physical Therapist - $85K-120K per year

    Home Health Physical Therapist - $85K-120K per year

    Elara CaringImlay City, MI, United States
    Full-time
    Elara Caring is seeking a Home Health Physical Therapist for a job in Imlay City, Michigan.Job Description & Requirements. At Elara Caring, we have a unique opportunity to play a huge role in the gr...Show moreLast updated: 6 days ago
    • Promoted
    Flexible Hours Survey Participant

    Flexible Hours Survey Participant

    Earn HausLapeer, Michigan, US
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 3 days ago
    • Promoted
    Remote Opportunity - Explore Side Hustles & Earn Extra Income

    Remote Opportunity - Explore Side Hustles & Earn Extra Income

    Finance BuzzCapac, Michigan, US
    Remote
    Temporary
    FinanceBuzz is looking for everyday people to test-drive some of the most popular online money-making methods.This remote opportunity lets you earn extra income while reviewing real, flexible side ...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Side Hustle Evaluator - Flexible Online Gig Work

    Remote Side Hustle Evaluator - Flexible Online Gig Work

    Finance BuzzOrtonville, Michigan, US
    Remote
    Temporary
    Are you looking to earn extra income from the comfort of your home? We're seeking motivated individuals to explore and test a variety of remote side hustle opportunities featured on FinanceBuzz.Thi...Show moreLast updated: 30+ days ago
    • Promoted
    Delivery Driver - No Experience Needed

    Delivery Driver - No Experience Needed

    DoorDashImlay City, MI, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 12 days ago
    • Promoted
    Relationship Manager

    Relationship Manager

    First State BankEastpointe, MI, US
    Full-time +1
    FIRST STATE BANK – JOB DESCRIPTION.JOB TITLE : Relationship Manager STATUS Non-Exempt.This position will coach and create accountability for the team while also playing an individual role in contrib...Show moreLast updated: 13 days ago
    • Promoted
    Remote Clinical Psychologist / Neuropsychologist

    Remote Clinical Psychologist / Neuropsychologist

    Psychiatric and Psychological SpecialtiesFlint, MI, US
    Remote
    Full-time +1
    We're Psychiatric and Psychological Specialties (PPS) – a modern practice that values both contemporary and traditional approaches to mental health. Our team of psychiatrists, psychologists, social ...Show moreLast updated: 12 days ago
    • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance BuzzAlmont, Michigan, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Side Hustle Developer

    Remote Side Hustle Developer

    Finance BuzzArmada, Michigan, US
    Remote
    Full-time +1
    This position is for individuals who want to develop a side income stream while still working full time.You will test different small-scale remote opportunities, learn what works, and grow what pro...Show moreLast updated: 30+ days ago