Senior Manager, Learning and Development

Senior Manager, Learning & Development Associate Development

The Sr. Manager, Learning & Development Associate Development is a strategic, player / coach leader responsible for driving associate capability, career growth, and performance readiness across Walmart Connect. This role combines hands-on instructional design and facilitation expertise with strategic program leadership to deliver scalable, measurable learning experiences that accelerate associate success and leadership readiness.

This leader designs and facilitates onboarding, continuous development, and leadership programs that connect learning directly to business performance outcomes such as productivity, retention, and promotion readiness. Reporting to the Director of Learning & Development, this role serves as both a strategic partner and practitioner, analyzing capability gaps, architecting learning paths, developing content, and coaching others to deliver best-in-class experiences for Walmart Connect associates.

Key Responsibilities

• Develop and execute a comprehensive associate learning strategy that aligns with Walmart Connect's business priorities, talent goals, and performance metrics.
• Act as a player / coach, managing a small team of instructional designers and facilitators while personally leading the design, development, and delivery of key learning initiatives.
• Conduct ongoing analysis of associate performance and skill gaps to identify opportunities for career development, leadership growth, and operational improvement.
• Serve as a trusted learning advisor to People and Business leaders, ensuring programs directly support talent strategy and business impact.
• Lead strategic needs analysis sessions with business stakeholders, HR, and functional leaders to identify capability requirements and learning priorities.
• Facilitate discussions with subject matter experts (SMEs) to extract knowledge and translate insights into structured learning objectives and deliverables.
• Design end-to-end learning paths (onboarding through leadership readiness) that are modular, measurable, and aligned to career progression.
• Build tiered curricula (101 / 201 / 301) that develop foundational, intermediate, and advanced skills aligned with competency models.
• Create and deliver learning programs across multiple modalities, Instructor-Led Training (ILT), Virtual ILT (vILT), e-learning, microlearning, and blended experiences.
• Apply adult learning, cognitive science, and UX principles to design high-impact, learner-centered content that fosters skill adoption and behavior change.
• Develop visually engaging and emotionally resonant learning materials using authoring and creative tools (Articulate Rise / Storyline, Adobe Captivate, Camtasia, Vyond, PowerPoint, Adobe Creative Suite).
• Facilitate key learning programs such as onboarding sessions, leadership workshops, and skill-based training events.
• Coach SMEs and facilitators on best practices for content delivery and learner engagement.
• Lead the design and execution of Onboarding 2.0, creating immersive experiences that shorten ramp-up time and accelerate associate integration.
• Build and manage "everboarding" programs that provide ongoing, personalized learning for associates at every stage of their career.
• Partner with HR and business leaders to design leadership development programs for new and emerging leaders, emphasizing communication, coaching, and decision-making skills.
• Define learning KPIs and success metrics tied to associate performance outcomes (time-to-proficiency, retention, productivity, promotion readiness).
• Implement evaluation frameworks (Kirkpatrick / Phillips ROI) to measure learning effectiveness and its contribution to business results.
• Use data analytics and feedback to continuously refine programs, content, and learning paths.
• Report insights and impact to leadership, demonstrating the ROI of associate development programs.
• Partner cross-functionally with HR, Business Leaders, Product, and People Analytics to ensure associate development initiatives align with enterprise priorities.
• Build collaborative relationships with SMEs, functional leaders, and People partners to ensure programs address evolving capability needs.
• Advocate for a culture of learning and growth by promoting participation, engagement, and accountability in development programs.
• Represent Associate Development as a strategic business enabler within Walmart Connect and across the broader Walmart ecosystem.

Minimum Qualifications

Preferred Qualifications

Measures of Success