Customer Service Sales Specialist

Customer Service Sales Specialist

In office position

Are you energized by helping customers solve problems after the sale? Do you thrive in a fast-paced environment where communication and coordination are key? Can you turn technical challenges into customer satisfaction and loyalty?

Join Our Team as a Spare Parts Customer Service Specialist!

We're looking for a customer-focused professional who's passionate about delivering exceptional service and support. In this role, you'll be the go-to expert for customers needing spare parts or warranty assistance, ensuring their needs are met with clarity, speed, and care.

What You'll Do :

Communicate daily with customers via phone, email, and portals to understand and fulfill their needs. Travel for in person-meetings at customer sites may be required.

Create spare part proposals, process sales orders, and advise customers on parts availability and pricing.

Coordinate with internal departments to meet delivery expectations and resolve issues.

Monitor order progress, confirm ready dates, and proactively communicate changes.

Support warranty request procedures in line with company policies and contracts.

Build strong relationships with customers by providing timely and accurate support.

What You'll Bring :

A passion for serving customers and solving problems.

Associate degree or equivalent experience in a technical or commercial field.

Experience in spare parts sales, distribution, or customer service.

Strong skills in Microsoft Office; SAP and the ability to reach technical drawings experience is a plus.

Excellent communication and coordination abilities.

Why You'll Love It Here :

You'll be part of a collaborative team that values your input.

You'll have the opportunity to make a real impact on customer satisfaction.

You'll work in a dynamic environment with room to grow.

About Us : Fameccanica North America is a leader in industrial automation for consumer goods, delivering smart, sustainable solutions that improve production and customer satisfaction. Our West Chester, Ohio team supports clients across North America with cutting-edge technology and exceptional service.