Customer Success Associate

Customer Success Associate

Interview Kickstart is a premier career transformation platform turbocharging tech careers through AI upskilling.

Founded in 2014 in Santa Clara by Soham Mehta, ex-Box Engineering Leader, and Ryan Valles, a transformative P&L leader and former CEO with a track record of scaling ventures, Interview Kickstart's vision is to help every tech professional thrive in today's fast-evolving tech industry.

With 40+ domain-specific coursesfrom foundational Machine Learning and Generative AI to Agentic AI, System Design, and DSAInterview Kickstart equips engineers, PMs, data professionals, and tech leaders to accelerate their careers. Its 600+ instructorsindustry practitioners, hiring managers, and senior engineers from FAANG+ companiesbring real-world insight and cutting-edge expertise into every classroom.

Beyond upskilling, Interview Kickstart offers end-to-end career support. Personalized mock interviews, resume and LinkedIn branding, career coaching, salary negotiation guidance, and performance-based job referrals ensure that your AI upskilling translates into real career breakthroughs. Over 25,000 professionals have already advanced their careers through Interview Kickstart.

Recognized by TIME x Statista and GSV 150 as a top EdTech company, Interview Kickstart is the go-to platform for tech professionals looking to future-proof their careers in the age of AI.

Position Overview

Assisting students to complete - On boarding formalities Welcoming each student on call before the batch start date. Tracking individual student progress for multiple cohorts as they move through IK's program and maximize completion rates. Keeping dropouts and deferrals to a minimum by offering additional guidance & support. Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable using Google Sheets, CRM etc. Communicating to students via calls, email, direct message, video, or a mix of communication strategies. Mentoring & motivating students and connecting them to guidance coaches and career coaches as and when required. Serve as the single point of contact for all students queries and concerns

Requirements

2-7 years of experience in customer success, customer service, sales, and / or other customer-facing role. Experience building out and tracking information in Excel and / or data collection. Experience working in operations, performance coaching, and / or program management is a plus. Bachelor's degree in Business, Economics, Business Management and Information Systems (OMIS), or other degree in a related field is a plus & Available to work evenings PST with some morning meetings PST (US Hours)