Mid Application Engineer

A company is looking for an Application Engineer, Mid (Tier 2).

Key Responsibilities

Provide Tier 2 application support and resolve issues escalated from Tier 1 help desk personnel

Troubleshoot application, database, and integration-related issues affecting end users

Support incident, problem, and change management activities following ITIL-aligned processes

Required Qualifications

Bachelor's degree in Computer Science, Information Systems, or a related technical discipline

Minimum 5 years of experience providing application or system support in a federal or defense IT environment

Proficiency in Windows and Linux system environments for application support

Familiarity with SQL and database query tools for investigating performance issues

Must hold an active Secret clearance