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Customer Success Manager - Logistics
Customer Success Manager - LogisticsJonnyPops • Plymouth, MN, US
Customer Success Manager - Logistics

Customer Success Manager - Logistics

JonnyPops • Plymouth, MN, US
3 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Who We Are :

  • At JonnyPops, our team is empowered to make an impact at work every day from producing high-quality, innovative frozen novelties to spreading kindness one pop at a time.
  • We look for bright and ambitious individuals who seek out challenges, thrive in fast-paced and high-growth environments, align with our core values, and get fulfilment from seeing their work transform the world around them.  Based in Elk River, MN, JonnyPops develops, manufactures, distributes, and markets frozen novelties.
  • Retailers from coast to coast including Target, Costco, Walmart, Publix, Kroger, Cub, along with thousands of regional and local grocers make JonnyPops part of their assortment.  Growing from a dorm room start-up in 2012, JonnyPops’ mission is to make "A Better Pop for a Better World!" JonnyPops leads the frozen novelties space in innovation and uses simple ingredients with no artificial dyes.
  • Every pop stick includes a kind deed, spreading kindness every day.  Joining JonnyPops is an exciting opportunity to be part of high-growth brand and have a direct impact on the company’s success.

Join our team and help us make “A Better Pop, for a Better World!”  What You Will Do :

  • The Customer Success Manager is the single-threaded owner for supply chain success across it’s assigned major retail and / or distributor accounts.
  • The role is accountable to customer satisfaction and does this through ensuring strong DC-level inventory health, flawless new-item launches, zero out-of-stocks, and spoils reduction — all while driving lower total landed cost for both us and the customer.   Responsibilities :

  • Daily collaboration with internal Customer Service, Logistics, and Supply Planning team to translate your inventory pushes / pulls into perfect frozen shipments.   Primary communication with set of customers to ensure supply chain execution is exceeding expectations and driving customer satisfaction.   Lead service-level and inventory health updates in customer QBRs and joint business planning sessions.    Proactively escalate and resolve supply constraints with plant leadership to protect customer fill rate.  Own and manage to an in stock rate of  ≥98.5% across every DC in assigned accounts.   Lead new-item launch supply planning from 90 days pre-ship through 90 days post-ship :   Own end-of-life and discontinuations : create and execute run-out plans that achieve
  • Ability to maintain and build long lasting relationships.   Strong problem-solving skills :

  • ability to proactively identify issues and work both cross-functionally and externally to resolve and exceed customer expectations.   Team Collaboration : Ability to work cross-functionally and communicate effectively with stakeholders to ensure alignment with organizational goals.  Analytical skills :  comfortable with data, dashboards and deriving insights   Experience with onboarding customer programs, QBRs / EBRs, and success planning methodologies   Highly organized with the ability to manage 20-40 accounts and with multiple buying teams per account.    Empathy, resilience, and a genuine passion for customer outcomes   Proven track record of retaining and growing customer accounts   Requirements :   3+ years frozen or chilled CPG supply chain experience in Customer Supply Chain / Replenishment / Demand Planning roles  Experience working with retailers in the Consumer Packaged Goods industry.   Job Type :  Full-time  Benefits :   401(k)  Dental insurance  Health insurance  Health savings account  Life insurance  Paid time off  Referral program  Vision insurance  Schedule :   Monday to Friday (40 hours per week)  Expected Pay : $90,000-110,000 Work location :  In person, Plymouth, MN   JonnyPops offers a competitive benefits package which includes the following : Medical / Health Insurance Dental Insurance Vision Insurance HSA FSA DCFSA Life & AD&D Insurance Short & Long Term Disability FTO / PTO EAP Programs Paid Holidays Employee Referral Program Sick & Safe Leave 401k Company Sponsored Meal Plan
  • Hired candidates may be eligible to receive additional compensation in the form of bonuses and / or commissions.
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