Customer Service Coordinator

Customer Service Coordinator

JELD-WEN is currently seeking a Customer Service Coordinator to join our growing team.

Principle Duties and Responsibilities :

• Demonstrates understanding of all products and options
• Ability to handle a territory of dealers in our network providing support & technical knowledge.
• Supports incoming calls from dealer network & end users.
• Communication through Microsoft Outlook & phone with dealers.
• Follows through with all customer inquiries
• Communicates with customers and coworkers professionally
• Produces a significant volume of work efficiently
• Assist in marketing efforts; ensure that all clients have marketing and sales material necessary to make informed decisions
• Respond to customer inquiries via email and phone in a timely fashion
• Responsible for fulfillment of orders related to pre-sale support
• Responsible for processing orders and catching errors prior to submitting orders.
• Ability to facilitate sales effectively and efficiently (Product Knowledge)
• Other duties as assigned on a project basis (ie development of department tools for continual improvement of processes and client satisfaction)

Knowledge, Skills, Abilities :

Education and Experience :

About JELD-WEN Holding, Inc.

JELD-WEN Holding, Inc. (NYSE : JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors.

What We Offer :

Expected pay for this role is between $20.00 to $26.00 per hour and is based on experience and qualifications.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and / or retaliation based on individuals' physical traits, beliefs, and / or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Nearest Major Market : San Diego