Automotive Services Field Manager

AAA Northern New England is looking for an Automotive Services Field Manager to join our team in Portland, ME.

Responsibilities

• Build and manage a high-performing network of roadside service providers.
• Drive service quality by setting expectations, mentoring providers, and resolving performance issues.
• Enforce contracts and lead investigations to drive results.
• Control costs through rate negotiations, payment audits, and budget oversight.
• Lead provider recognition and incentive programs to boost engagement.
• Grow Emergency Road Services Program revenue by promoting value and sustaining provider loyalty.
• Expand service coverage by recruiting top-tier towing and repair companies.
• Hire, coach, and develop staff while managing team performance and budget.

Qualifications

Safe Business Driving Requirements

Benefits

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value." AAA is an Equal Opportunity Employer.

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