Retail Store Manager

Description

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JOB SUMMARY

This job oversees one Highmark Direct Retail Store. Will work closely with the Region Manager to monitor sales and operations of a specific store. In addition, this job requires extensive knowledge of all Highmark products, systems, and resources used in stores, including a working knowledge of any necessary Highmark or Highmark-owned ancillary products. This job will serve a leadership role within a specific store to execute the SOP's established by the Region Manager.

The hours for this role are Monday through Thursday - 8am to 6pm onsite at our North Hills store location.

ESSENTIAL RESPONSIBILITIES

• Serve as a sales representative on the store's weekly schedule.
• Oversee store sales in a specific store: Including sales of all Highmark core products, HMIN products, Highmark Senior products and any additional ancillary products being offered (Dental, Travel, Pet, SNPs, etc.). Conduct daily monitoring and reporting of sales numbers. Implement new methods to improve sales and customer experience. Execute new-product launches and sales-training developed by the Region Manager
• Oversee store operations in a specific store: Including Operations Manual adherence, ensuring the staff schedule developed by the Region Manager is implemented, ensuring store remains within corporate and federal compliance, execution of training, serving as intermediary between the store and Region Manager to ensure consistent communication is achieved.
• Maintain a high-quality store appearance. Must ensure the store is optimally stocked and cleaned.
• Monitor customer feedback to identify means to improve store ops/service.
• Complete required training, including Annual Medicare/CMS certification.
• Other duties as assigned or requested.

EDUCATION

Required:

• High School Diploma or equivalent.

Preferred:

• Associate’s degree

EXPERIENCE

• 2 years of experience in Customer Service, Sales, Marketing, or a related field with at least 1 year of experience in a metric-driven sales role
• 2 years of experience in a metric-driven sales role

LICENSES AND CERTIFICATIONS

Required

• State-specific Producer License for Life, Accident and Health is required or must be obtained within 45 days of hire

Preferred

• None

SKILLS

• Ability to work a flexible schedule, up to 40-50 hours per week as needed, including weekends, some holidays and evenings
• Excellent communication skills – verbal, written, listening, including persuasive communication styles.
• Strong sense of ownership with the ability to take control of difficult situations.
• Ability to be responsive to the needs and requirements of the customers/members, and to curate effective sales solutions to meet customer needs.
• Excellent time management skills and prior experience in a fast-paced environment with daily work processing deadlines, and frequent interruptions.
• Demonstrated customer service orientation and personal accountability. Ability to work effectively with minor supervision.
• Proficient computer skills, including intermediate skill level on Microsoft Office programs.

TRAVEL REQUIREMENT

None

LANGUAGE REQUIREMENT ()?

None

PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS

Office-Based

Teaches/Trains others regularly

Does Not Apply

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees) - Does Not Apply

Physical Work Site Required - No

Lifting: up to 10 pounds

Does Not Apply

Lifting: 10 to 25 pounds

Does Not Apply

Lifting: 25 to 50 pounds

Does Not Apply

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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