Field Service Technician I

IGT (NYSE : IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital.

Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth.

We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.

IGT has approximately 10,500 employees. For more information, please visit www.igt.com .

Playing for What Matters Most - You!

Join the WINNING TEAM at IGT Global! IGT is seeking a Lottery Field Services Technician in Long Beach, CA. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning lottery services organization.

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements) :

Company vehicle to take home for work use only (Field Services only, depending on location)

Medical benefits day one of being an IGT employee

12 paid holidays plus two floating holidays per year

Three weeks of paid vacation per year, prorated first-year

401K with employer match and 100% vested on day one

Company-paid parental leave, life insurance, short-term disability, and long-term disability

Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Responsibilities

The Field Service Technician maintains service equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

• Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
• The Field Service Technician plays a crucial role in maintaining the continuous operation of IGT equipment, ensuring that our services are always available to our customers.
• Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and minor adjustments to the malfunctioning component.
• It is essential for the Field Service Technician to communicate accurately and in a timely manner with Dispatchers. This includes reporting activity, arrival and departure times, and providing detailed information about problems and their resolutions.
• Deliver marketing supplies and consumable parts such as paper, ribbons, bet slips, etc., and track inventory of these items.
• The Field Service Technician is responsible for delivering basic training to new Retailers or providing refresher / remedial training to Retailers who may be performing procedures incorrectly.

This is a key part of ensuring the correct use of our equipment.

Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc.

Qualifications

Education Required

High School Diploma or equivalent required.

Technical or I.T. I.T.-related training or education is a plus.

Experience Required

2+ years of electronics, repair, field, or related industry experience.

Skills Required

Knowledgeable in electronics, data communications, or related areas of expertise.

Must be able to climb, lift, and carry equipment weighing up to fifty (50) pounds.

Must be able to sit and drive for prolonged periods.

Demonstrate skill when working with tools, moving parts, and electrical current.

May work at heights for equipment installation, work in close quarters, and be exposed to inclement weather during some installations.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.

IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws.

We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location.

These factors can cause your compensation to vary. The estimated starting compensation range is $19.47- $23.68 The actual pay offered may end up being higher or lower.

The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses .

In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance.

Note : programs are subject to eligibility requirements.

IGT (NYSE : IGT) is the global leader in gaming. For more information, please visit www.igt.com .