Director of Facility Services

At The Charlotte we are proud to be recognized as a Great Place to Work®, and we believe that our success begins with one simple principle : People First. We are a luxury senior living company that is driven by compassion, respect, and the dedication to making every interaction meaningful. Our culture fosters growth, teamwork, and a genuine commitment to enriching the lives of our residents and our team members. If you are passionate about providing exceptional care in an environment where you’re valued and supported, we invite you to be part of a company that truly puts people at the heart of everything we do. Come join us and be a part of something extraordinary! Now accepting applications for the Director of Facility Services.

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

We are seeking an experienced and hands-on Director of Facilities Services who loves to troubleshoot. The ideal candidate will possess a strong background in healthcare facility management, with a focus on mechanical operations, computer systems, and budgetary oversight. This role is essential to ensuring that our facility runs smoothly, efficiently, and safely, creating a high-quality environment for members, team members, and guests.

We look forward to meeting you soon!

POSITION SUMMARY : Attracts, retains, motivates and leads a high performance team that provides maintenance, housekeeping and security services across the community; holds the team accountable for meeting performance objectives and upholding SLC standards.

ESSENTIAL FUNCTIONS :

 Sets a strong example for others to follow and holds Team Members accountable for practicing a culture of safety; serves as both an active participant and a leader in the community’s Safety Committee.

 Continuously monitors all areas of the community and grounds and takes appropriate action to ensure they are properly and safely maintained; recommends purchases or capital projects accordingly to enhance the community or address concerns.

 Participates in establishing departmental budgets and is responsible for effectively managing all financial metrics such as salary expense, overtime, purchasing, and overall expense control.

 Properly tracks and documents all preventive maintenance and residents’ work orders assuring that all work is performed timely and to the highest quality possible.

 Oversees the timely and efficient turnaround of vacated apartments to prepare them for visits from prospective residents and move in of new residents.

 Ensures all required and necessary service contracts are in place and renewed timely to optimize service while minimizing expense.

 Maintains HIPAA standards and regards all medical or healthcare information pertaining to residents and employees as confidential.

 Participates in the leadership of the community’s emergency preparedness programs; purchases and ensures the proper operations and availability of emergency equipment such as generators and two-way radios; maintains contracts with vendors to provide emergency supplies such as bottled water.

 Conducts fire and disaster drills as required by the State and Federal Regulations.

 Maintains an accurate and timely accounting of services chargeable to residents and submits to the business office.

 Leads and assists with the setup and tear-down for special events and activities.

 Ensures safe and proper storage of cleaning supplies, chemicals, tools and equipment.

 Oversees and participates in on-call assignments to ensure timely after-hours response to resident emergencies and physical plant problems.

 Participates in and attends all in-service training and education programs as scheduled.

 Other duties as assigned.

COMPETENCIES : To perform the job successfully, an individual should demonstrate the following competencies :

 Technical Skills – Individual must demonstrate current and ongoing competence in tasks assigned which indicates a specialized skill in this area above and beyond the average.

 Communication – Demonstrates an ability to effectively and regularly transfer information to necessary parties to improve the quality of her work and to provide her supervisor with actionable, accurate data.

 Initiative – Is self-motivated and personally competitive. Wants to achieve for the good of the Company and her team. Seeks additional work when they have capacity. Demonstrates an ability and desire to bring new ideas and solutions to their supervisor on an ongoing basis.

 Flexibility – The ability to quickly adapt to changing conditions. The ability to navigate obstacles with ease, aplomb and professionalism.

 Interpersonal Skills – Focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control; remains open to ideas and tries new things

 Teamwork – Balances team and individual responsibilities; encourages others and asks for help when needed. Exhibits patience and compassion.

 Professionalism – Ensures product is delivered on time and is of the highest quality. Assumes responsibility for mistakes. Presents themselves in a manner which enhances the brand image. Understands that no information is truly private and conducts online or social networking activities accordingly.

 Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works ethically with integrity; upholds the Company’s Guiding Principles :

o People First, Always

o We Exist to Serve our Members

o We Have a Responsibility to be Full

Physical Demands, Work Environment, and Expected Hours of Work : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

 An individual in this position is often required to read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch, talk and / or hear.

 An individual in this position will be required to lift or carry weight up to 50 lbs.

 Must be free of diseases that can be transmitted in the performance of job responsibilities during the stage of communicability unless the associate can be given duties that minimize the likelihood of transmission.

 May be exposed to minimal to moderate noise and exposure to blood and / or body fluids. Also may experience traumatic situations including psychiatric and deceased residents.

TRAVEL : Local and out of state travel, including overnight stays, may be required from time to time to attend conferences, training, meetings, and professional development programs.

EDUCATION AND EXPERIENCE REQUIREMENTS :

 Degree / certification from a technical program in at least three of the following : mechanics, electrical, plumbing, sprinkler systems, landscaping, or HVAC preferred. Mechanical or maintenance experience required

 Experience in HVAC, plumbing, electrical, landscaping, and general maintenance.

 Three years’ experience in a similar maintenance position desired.

 Two years of supervisory experience desired.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED :

 Ability to read, write, speak and understand English fluently.

 Ability to meet or exceed the company’s attendance and punctuality standards.

 Ability to use miscellaneous software and office equipment.

 Ability to understand and follow directions as given.

 Ability to work with minimal supervision.

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