Customer Support Specialist

A company is looking for a Customer Support Specialist to provide assistance and training to customers regarding software and services.

Key Responsibilities

Provide customer support and training, including software installations and troubleshooting

Schedule and conduct follow-up appointments to ensure customer satisfaction

Assist with onboarding processes, including terminal installations and software functionality testing

Required Qualifications

Customer service work experience, including phone and email support

Fluency with MS Windows desktop operating systems

Ability to view issues from the customer's perspective

Experience in troubleshooting and problem-solving

Strong organizational skills