Customer Service Representative-Specialty Services

Customer Service Representative

We are Farmers! We are a passionate, award-winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture! We are Farmers!

Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!

Location : You must be located within 35 miles of Grand Rapids, MI. This position will be a combination of in-office work and virtual work.

Start Date : Tuesday, May 30, 2023

Training Schedule :

• Week 1 : 5 / 30-6 / 2 10 : 30am-7 : 00pm Virtual
• Weeks 2-4 : 6 / 5-6 / 30 10 : 30am-7 : 00pm In-Office(M-Th) / Virtual (Fri)

Work Schedule :

7 / 3-9 / 1 10 : 30am-7 : 00pm In-Office(Wed, Thurs) / Virtual(Mon, Tues, and Fri)

Work Schedule after 9 / 4 will be 10 : 30am-7 : 00pm and will transition to virtual work with proficiency.

Note : shift days / times are subject to change based on business needs. Must have flexibility with hours.

Salary : Pay ranges between $16.70-$19.50 an hour and is determined based on geographic location and call center / insurance experience.

Job Summary : As a Customer Service Representative with a direct line to our customers, you will be empowered to proactively share knowledge and provide a positive customer experience. You'll help Farmers accomplish our company mission every day.

You'll thrive in this position if you have :

Essential Job Functions :

Core Competencies :

Physical Actions :

Besides some sedentary work, job duties require some or all of the following physical activities : Standing, carrying / lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.

Physical Environment :

This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

Education Requirements :

Special Skill Requirement :

Benefits :