AI / ML Strategy and Data Modernization Product Director

Product Director In Rewards

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director in Rewards, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams to create groundbreaking solutions that address customer needs. You will set and execute the strategy across the Rewards product, leveraging AI, LLMs, ML, and other advanced technologies to deliver impactful results. You will manage a team of professionals focused on delivering process automation, cloud modernization, customer data analysis, and data visualization. In addition, you will partner with product, technology, and data owners to drive data modernization and business intelligence across the Rewards product.

Job responsibilities

Drive the strategy for automation and efficiency, focusing on AI / ML and data modernization across Rewards.

Oversee the product roadmap, vision, development, execution, risk management, and business growth targets.

Lead the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth.

Oversee the development and delivery of solutions for product support functions, including escalations & complaints analysis, vendor management, fraud & misuse, third-party invoicing reconciliation & payments, content builds, business configuration / setups, platform monitoring, and exceptions handling.

Coach and mentor the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.

Own product performance and is accountable for investing in enhancements to achieve business objectives.

Monitor market trends, conduct competitive analysis, and identify opportunities for product differentiation.

Required qualifications, capabilities, and skills

8+ years of experience or equivalent expertise delivering products, projects, or technology applications.

Extensive knowledge of the product development life cycle, technical design, and data analytics.

Demonstrated experience with AI / ML technologies, LLMs, advanced automation tools, and data modernization.

Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.

Promotes a strong controls environment and adheres to risk and process expectations.

Experience driving change within organizations and managing stakeholders across multiple functions.

Preferred qualifications, capabilities, and skills

Recognized thought leader within a related field.

Excited and inspired to deliver the best experience for our customers.

Skilled at translating complex data into consumable formats and creating robust, repeatable processes.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer / Disability / Veterans