Controls Management Organization Quality Analyst Associate
Job Responsibilities : Monitor testing to ensure Consumer & Community Banking Quality Assurance teams are appropriately assessing and reporting significant risks.
Prepare reporting and presentations using advanced Excel, Word, PowerPoint, and MS Project skills. Maintain a strong command of Quality Assurance Standards to ensure that the Quality Assurance program can be relied upon to demonstrate control effectiveness.
Accountable for identifying and presenting opportunities that enhance existing / new process flow(s) to improve effectiveness, efficiency, and quality of the testing program.
Analyze, document, and present inefficiencies and gaps in testing coverage and provide recommended remedial actions. Assist with problem resolution by working directly with quality testing and support teams as needed in order to facilitate issue resolution.
Analyze QA data to identify control breaks, process / procedure enhancements and employee coaching opportunities. Must be able to effectively handle competing priorities and have the ability to work independently as well as a part of multiple teams.
Adapt to the day to day responsibilities of position to meet the strategic needs of senior management. Conduct target testing as needed.
Required Qualifications, Capabilities, and Skills : Five+ years of prior experience in Banking servicing, operations or originations or Quality Control / Quality Assurance Three+ years experience in an oversight function such as audit, controls, risk or compliance within the financial services industry Three+ years experience in process management or project management role.
Ability to problem solve and make decisions when variables, alternatives, and outcomes are not clearly defined. Strong analytical, critical thinking and problem solving skills.
Strong understanding of audit and control processes. Advanced testing (including IT testing) or Quality Assurance testing techniques preferred.
Working knowledge of both Machine Learning, AI, Manual and Automated testing. Demonstrated ability to clearly convey information and ideas, to listen and respond appropriately to employees, and individuals throughout JPMC.
Preferred Qualifications, Capabilities, and Skills : Ability to interact effectively with all levels of management, including cross-functional stakeholders.
Proficient in Agile and JIRA Excellent partnership, negotiation and influencing skills. Ability to adapt to change.