Customer Service Specialist

A company is looking for a Customer Service Specialist I in the Customer Service Center.

Key Responsibilities

Process inbound calls and resolve customer inquiries related to bank products and services

De-escalate customer issues or escalate to a supervisor when necessary

Maintain knowledge of banking products and adhere to service metrics and quality standards

Required Qualifications

High school diploma or GED required

Minimum of one year of customer service experience required, preferably in banking or financial institutions

Minimum of one year of contact center experience or equivalent required

Proficiency in using personal computers and managing home networking infrastructure

Knowledge of Android and Apple products and supported web browsers