Tax Office Team Leader

Join Our Team at H&R Block

At H&R Block, we believe in the incredible impact of people helping people. Our Purpose is to offer assistance and inspire confidence in our clients, associates, and communities. We value a high-performing, inclusive culture where everyone feels they belong.

H&R Block is on a transformative journey with Block Next, our long-term strategy that emphasizes innovation, enhanced client experiences, and sustainable growth. This multi-year plan aims to revolutionize how we work, serve, and lead in the industry.

If you're someone who views challenges as opportunities and seeks to make a meaningful impact where you live and work, we invite you to consider joining us.

Your Responsibilities : As a Team Leader, you will play a pivotal role in fostering client relationships while managing our seasonal tax office. You will :

• Collaborate with the District General Manager to devise and execute growth plans for your office, building local partnerships and ensuring community engagement.
• Support recruitment and interviewing efforts for tax office associates.
• Act as the primary contact for addressing on-site escalated client service issues.
• Manage client scheduling to ensure a smooth experience and resolve any conflicts.
• Oversee daily operations, ensuring all tasks are completed on time and to quality standards.
• Create a dynamic team atmosphere by coaching associates and recognizing outstanding contributions.
• Lead daily team meetings, disseminating essential information to your associates.
• Prepare weekly work schedules and oversee accurate timekeeping and overtime management.
• Assist in preparing tax returns as needed.
• Conduct performance reviews and partner with the Associate Relations Center to handle associate issues and concerns.

Your Qualifications :

What We Prefer :

Why Choose H&R Block?

We invest in our employees by prioritizing their health and wellbeing. Our comprehensive benefits can help you meet your personal health, wellness, and financial goals.

The Culture You'll Be Part Of :

At H&R Block, we are dedicated to fostering a connected culture built on trust and support, creating a workplace where everyone feels safe to express their true selves and belongs to a larger team. You’ll find an incredible work environment recognized in various Best Companies lists, and a network of colleagues committed to mutual growth and support.

H&R Block is an equal opportunity employer, welcoming diversity in the workplace regardless of gender, race, color, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re ready to make an impact, H&R Block is the perfect place for you.