Program Manager
We save lives while providing the opportunity for people to realize their healthy selves. Program Manager Clement Houston Conroe, TX Monte Nido Clementine Houston, located in Houston, TX, is a residential treatment program exclusively for adolescents seeking treatment for Anorexia Nervosa, Bulimia Nervosa, Binge Eating Disorder, or Exercise Addiction. At Monte Nido Clementine, we support adolescents and their families on the path to full recovery by preparing each adolescent to navigate the challenges of life free of the eating disorder. We provide empathy, education, and support to families as partners in the recovery process. We help each adolescent to replace the eating disorder with healthy skills and a deep understanding of how to live a life that reflects their own unique individuality. The Program Manager facilitates the execution of all program operations in accordance with the Monte Nido philosophy and mission. The Program Manager oversees the administrative end of the daily functioning of the facility and helps ensure that the clinical team can best carry out their duties while conforming to state and other regulatory standards. Daily, this role reports to the Clinical Director and supports the Clinical Director through admissions and client chart oversight. The Program Manager supervises and facilitates facility-wide quality improvement and risk management in conjunction with and as directed by the Compliance Director. We are seeking a full-time Program Manager to join the Monte Nido Clementine team.
Total Rewards : Discover a rewarding career with us and enjoy an array of comprehensive benefits! We prioritize your success and well-being, providing :
- Competitive compensation
- Medical, dental, and vision insurance coverage
- Retirement
- Company-paid life insurance, AD&D, and short-term disability
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Paid time off
- Professional development
- And many more!
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Facility Related Duties and Responsibilities
Gather data, organize data, schedule, and conduct quarterly mandated meetings for Joint Commission, state licensure, and OSHAServes as facility point-person for all compliance, licensing, and facility-related issuesWork with the Compliance Director in maintaining program compliance with State licensing bodies, Joint Commission, and / or other regulating and accreditation organizations for all relevant areas of responsibilityEnsure that facility-wide inspections are up to date, ensuring facilities comply with building and safety codes, and are always well-maintainedEnsures stored client personal belongings are accounted for and updates logs as neededParticipate in other areas of organization-wide compliance activities, depending on time available, organizational needs, and as requestedBe responsible for Emergency Management and Environment of Care, including but not limited to coordinating fire drills, monthly safety audits, disaster drills, maintaining Emergency Management Plans, and training staff on Emergency Management PlansUpdate the Emergency Management binder with all admissions and dischargesAssist with the scheduling needs of the facility in cooperation with the clinical director, as neededIn an emergency or declared state of emergency, you may be required to stay on-site as a part of the emergency team until the emergency has endedComplete all Quarterly Meeting Minutes and submit them timely manner to ComplianceCoordinate with the property manager and provide a list of required needsCertain facilities will require maintaining appropriate salt and bleach within the water filtration systemManage the facility vehicle, maintenance, and logsAdministrative Responsibilities
Facilitate communication with clients and familiesResponsible for recording daily attendance and census into Salesforce by 9 am local time and coordinating with Billing on all authorizationsEstablish, maintain, and distribute all policies & procedures in conjunction with the Compliance DirectorManage Incident Reports and associated documentation in conjunction with the Clinical DirectorFamiliarization with all client files and pertinent information required at all timesAssist in chart management to ensure charts contain all required completed documents with signatures included, including but not limited to admissions and discharge audits, and closing chartsAttend and participate in all required staff meetings and management meetings, and aid in the facilitation of those meetings where neededResponsible for day-of admissions, including creating client charts, coordination with Admissions, ensuring client room is ready, inputting client data into computer systems, orienting client and family to program, and reviewing all consents with client. Then, inform the outreach team of the admissionFacilitates tours with potential clients, outpatient providers, and visiting professionalsEnsure all admission and discharge surveys are provided to the clients and completedSupports the milieu, supports at the table, transportation, and provides any additional coverage, as requiredResponsible for ensuring discharge documents are completed and ensuring the client leaves with all belongingsSupervise administrative office operations and purchasing of administrative and building suppliesComplete credit card reconciliation and uploading of receipts by the end of each monthReview all mail and send accounting and checks mailed to the programSend invoices to accounting for payment for any contractorsCreate all client binders and parent information packetsManagement Responsibilities
Execute daily operations, including supervision of administrative services, personnel management, and interdepartmental coordinationLead and performance manage Lead Recovery Coaches and Recovery CoachesMaintain and implement a schedule of Lead Recovery Coaches and Recovery Coaches, including an on-call scheduleOn-call responsibilities to include taking emergency phone calls regarding the facility, as well as covering Recovery Coach shifts as neededAssist in Joint Commission, OSHA, and State-required training monthly and annually for all staffIssue and track mandated monthly training logs / manuals for all staff, including off-site per diem employeesEnsure all the Monte Nido rules, policies, and guidelines are adhered to, including facility health and safety standardsCoordinate with supervisors and the Human Resources department to ensure staff are current with Joint Commission employee requirementsAssist in the completion of orientation and onboarding with new hiresAssist Human Resources staff in maintaining personnel files up to dateComplete timecards and payroll on a bi-weekly basis for all staffThis position will require you to be available for On-call when necessary and pick up voids / call-offsOverall Duties
Exercise maturity of judgment, while maintaining strict confidentiality standards, and professionalism in interaction with staff and clients at all timesMaintains the values and philosophy of the mission statement of Monte NidoAdheres to and follows the Monte Nido policies and proceduresProvide additional program support as needed and as appropriatePerforms other tasks, as assignedQualifications
Bachelor's DegreeLCCA requiredExperience in a supervisory / leadership role working in a day treatment, residential, or hospital settingCPR certification required, or within 90 days of hire