Sr CTS Quality Consultant

Job Family

Customer & Business Quality Assurance

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce and embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Job Description Summary

Handle a wide variety of audit processes related to the transition of new client business to Transamerica. The incumbent provides outstanding customer service to our new clients and plays an integral, highly visible role in managing administrative functions for the new plan. Provide support in the areas of audit analysis, audit corrections, audit efficiencies, report development, and special projects. Communicate with Client Transition Services (CTS) staff to understand needs and provide effective consultation, error avoidance, and procedures.

Responsibilities

• Provide quality support to CTS by running and analyzing new case audits, including balances, allocations, default analysis, etc.
• Identify trends related to conversion strategies that may require additional oversight and changes to audit processes.
• Create plan level conversion reconciliations; identify discrepancies and collaborate with the Transition team and Accounting for resolution.
• Control audit system setup, identify and implement procedures for all new accounts. Recommend and implement effective solutions to problems that may arise throughout the conversion.
• Manage the administrative functions for the new plan and make recommendations for service / productivity improvements.
• Support special projects, such as providing technical direction and running ad hoc reports in AQT.
• Identify ways to improve effectiveness, efficiency and "value added" for internal and external customers.
• Develop and implement processes for mitigation of future issues and management of customer expectations.
• Train team members and members of the conversion team on the CTS audit procedures.
• Serve as a subject matter expert to management and internal teams on best practices.

Qualifications

Preferred Qualifications

Working Conditions

Office environment

Compensation

The salary for this position generally ranges between $64,000 - $72,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

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