Customer Experience Supervisor

A company is looking for a Customer Experience Supervisor.

Key Responsibilities

Supervise and provide direction to Customer Care Center agents, monitoring productivity and service levels

Conduct quality checks and provide feedback / training to maintain high standards of accuracy and professionalism

Assist in daily operations, including staffing, training, and performance evaluations

Required Qualifications

Bachelor's degree or equivalent

Minimum of 3 years customer service experience and 1 year in a leadership role

Knowledge of customer service principles and practices

Experience in phone and written customer support

Understanding of HIPAA policies and procedures