Sr. Product Manager, Digital Experience Product Management

# Sr. Product Manager, Digital Experience Product ManagementPhiladelphia, PAFull-Time# Sr. Product Manager, Digital Experience Product ManagementPhiladelphia, PAFull-TimeNov 06, 2025ManagementComcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24 / 7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

• Job Summary
• Comcast Business is seeking a Senior Product Manager to lead the strategy and execution of Payment and Support digital experiences across our digital ecosystem. This role will focus on delivering seamless, scalable, and customer-centric solutions for billing and payments, help & support, order management, self-service troubleshooting, and global ticketing for both Enterprise and Small Business customers.This is a high-impact role requiring a strategic mindset, strong execution skills, and the ability to work independently with minimal oversight. The ideal candidate is a confident communicator with exceptional presentation skills, capable of engaging and influencing stakeholders at all levels of the organization. Success in this role depends not only on managing stakeholder relationships, but on fostering deep partnerships built on trust, transparency, and shared goals.As a senior leader in the Digital Product Management team, you will drive innovation, influence cross-functional teams, and ensure our digital platforms empower customers to manage their services with ease and confidence.
• Job Description
• Strategic Leadership
• Own and evolve the digital product strategy for Payment and Support experiences across the authenticated ComcastBusiness.com experience and related platforms.
• Develop and maintain a roadmap that not only aligns with business goals and customer needs but takes into consideration the capacity and timelines of our engineering, content and UX partners.
• Influence senior stakeholders and drive alignment across product, UX, engineering, operations, and customer care.
• Product Execution
• Translate strategic goals into actionable, thorough and digestible product requirements
• Lead backlog prioritization of high-impact features
• Define goals and monitor KPIs such as digital adoption, resolution rates, and customer satisfaction.
• Cross-Functional Collaboration
• Partner with UX, engineering, analytics, marketing, communications, and operations teams to deliver cohesive digital experiences.
• As necessary, facilitate experience strategy and / or refinement sessions focused on support and payment flows alongside UX and engineering teams.
• Build and nurture strong relationships across departments, grounded in trust and mutual accountability, to ensure seamless execution
• Customer-Centric Innovation
• Use customer insights and analytics to identify pain points and opportunities for self-service enhancements.
• Ensure experiences are intuitive, accessible, and exceed customer expectations.
• Collaborate with product marketing to drive awareness and adoption of digital support tools.
• Stakeholder Communication
• Deliver clear, compelling presentations and updates to stakeholders at all levels, including executive leadership.
• Communicate product vision, progress, and performance with confidence and clarity.
• Advocate for digital best practices and continuous improvement across the organization.
• What You Bring
• Proven experience in digital product management, ideally in support, billing, or self-service domains.
• Strong, independent strategic thinking and ability to lead complex cross-functional initiatives.
• Deep understanding of product development lifecycle.
• Exceptional presentation and communication skills, with experience engaging senior leadership.
• Experience working with Enterprise and Small Business customer segments is a plus.
• Leadership Competencies
• Self-Awareness & Growth : Seeks feedback and prioritizes personal development.
• Talent Development : Coaches and mentors others, fostering a culture of growth.
• Cultural Stewardship : Embodies Comcast values and promotes inclusivity.
• Results Orientation : Uses data to drive decisions and embraces change.
• Team Leadership : Builds high-performing, diverse teams and drives accountability.
• Core Responsibilities
• Internalizes and represents the Voice of the customer throughout the product lifecycle. Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience.
• Performs competitive analysis and conducts market research. Maintains updated view of key competitive changes.
• Teams with product development to deliver high quality products on time.
• Participates in the strategic planning for enhancements to product content, pricing, packaging and features. Participate in defining product business and functional requirements. Provides product support and documentation and develops product materials.
• Assists in budgeting and variance analysis of product's unit and financial performance, with goal of identifying opportunities and risks.
• Drafts and manages requirements and other supporting business documentation (such as use cases, possibly M&Ps [methods and procedures], executive summaries etc.).
• Leads concepts defining an end-to-end customer experience and expected full lifecycle costs.
• Contributes to the product vision across team and the organization.
• Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable).
• Manage change requests. Validates downstream deliverables and final offering (business acceptance testing).
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Employees at all levels are expected to :
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.
• Disclaimer :
• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
• Skills :
• Strategic Objectives; Digital Products; Product Management;

#J-18808-Ljbffr