Lead Budtender / Key Holder

LEAD BUDTENDER / KEY HOLDER Lead Budtenders / Key Holders are individuals that have not only mastered the Budtender role but also display strong leadership and critical thinking skills taking on a leadership support role within the store setting.

Lead Budtenders are the example for all Budtenders in their product knowledge, customer service abilities and general can-do attitude.  In addition to the Budtender function these individuals also take on additional responsibilities in the areas of :

• general store operations, inventory management, staff training and store supervision.  As a Lead Budtender / Key Holder you are a vital part of store leadership to ensure the location runs like a well-oiled machine.
• Roles and Responsibilities Customer Service Lead Budtender’s are the example, alongside Store Managers, in setting the standard for other staff in providing a friendly and welcoming environment, addressing customer questions and concerns with a positive attitude, and creating a positive experience to encourage return customers.  Treat all customers and co-workers with dignity and respect.
• Offer expert cannabis product information and guidance, answering questions and helping customers find the best possible product for them.
• Maintain a clean and organized store environment to create an enjoyable shopping experience.

Handles customer complaints within established Company guidelines in a courteous and professional manner, with a focus on de-escalation.   Cash Handling, Transactions and Point of Sales Systems :

Training / Leadership / Store Management Ability to verify customer identification / paperwork and train others to ensure every customer is legal to shop.  Able to prioritize audiences and tasks including :

What You Should Bring :

Ability to perform the following physical tasks :