Call Center Customer Support Tech

Call Center Customer Support Tech

OneTouch Direct is not your typical call center. Established in 1998, we have grown into a leading provider of contact center solutions nationwide, collaborating with Fortune 500 companies to deliver exceptional products and services. We pride ourselves on being an extension of our clients while nurturing a distinct and vibrant company culture.

As a Call Center Customer Support Tech, you will provide essential technical support and troubleshooting assistance to our customers through multiple channels including phone, chat, and email. Join our enthusiastic and fast-paced team where your contributions will make a significant impact!

Key Responsibilities :

• Offer technical support and troubleshooting assistance for customer inquiries.
• Guide customers through product setup, configuration, and usage.
• Resolve customer issues by providing clear instructions and solutions.
• Document all customer interactions and solutions in our system.
• Work collaboratively with team members to ensure high-quality customer service.