Task Force Operations Manager

Lodging Dynamics Hospitality Group is based in Provo, Utah and is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels, and one of a few third-party operators approved by Marriott and Hilton.

LOCATION : Looking for candidates based in the Western United States.

JOB SUMMARY

The Task Force Operations Manager travels to various hotel locations, as assigned, to provide support for designated departments such as Front Office, Housekeeping, Food & Beverage, and Engineering.

ESSENTIAL JOB FUNCTIONS

• Travels to assigned hotels to temporarily manage and oversee the assigned department.
• Oversees the day-to-day operations of a designated department and leads the team to deliver exceptional guest satisfaction.
• Ensures smooth operation of daily department activities, adhering to organizational standards and brand expectations.
• Collaborates with hotel leadership to resolve operational challenges and provides recommendations for long-term improvements.
• Maintains consistent communication with hotel leadership to report on departmental progress, concerns, and accomplishments.
• Leads and manages department-specific projects and initiatives to drive continuous improvement.
• Trains and motivates Team Members, ensuring high levels of team performance and morale.
• Conducts department Team Member performance appraisals where applicable.
• Participates in departmental expense and labor budgeting preparation.
• Schedules Team Members within budget guidelines to ensure adequate staff levels to maintain service expectations.
• Develops department attitude of attentiveness and anticipation of guest needs.
• Ensures guest special requests are fulfilled promptly and Team Members take ownership of issues.
• Ensures department Team Members accurately complete their daily / weekly tasks as assigned. Covers shifts in assigned department, as needed.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings.
• Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
• Completes all required Company training / compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned.

EDUCATION

EXPERIENCE

SUPERVISORY RESPONSIBILITIES

Oversees and coordinates the department's activities, with a focus on supervisory and organizational goals. While a portion of the time may involve performing tasks similar to those of direct reports, the primary responsibilities are related to management and coordination. Analyzes and resolves issues, establishes work methods, ensures regulatory compliance, and maintains productivity. Uses judgment within established procedures and policies to make appropriate decisions and take necessary actions.

Specific supervisory duties include, but are not limited to the following :

LICENSES & CERTIFICATIONS

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions, as well as, knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

TRAVEL REQUIREMENTS

PHYSICAL DEMANDS

WORK ENVIRONMENT

DISCLAIMER

This job description provides a general overview of the work performed, including the typical responsibilities and level of duties associated with this position. It should not be construed as an exhaustive list of tasks or obligations for any individual team member. This description does not alter the employment relationship between the Company and its team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics outlined are intended to reflect the requirements needed to perform the essential functions of this role effectively. Management retains the authority to modify, adjust, or revoke job duties and responsibilities as needed, and to make reasonable accommodations to enable qualified team members to fulfill the essential functions of their roles.

The Company is an Equal Employment Opportunity (EEO) employer and is committed to providing a work environment free from discrimination and harassment. All employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status / characteristic in accordance with applicable federal, state, and local laws.

Employment is contingent upon successful completion of a background check, conducted in accordance with applicable law. A prior conviction does not automatically disqualify you; factors such as the nature of the offense and job-related requirements will be considered.

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