OFFICE COORDINATOR

Office Coordinator

Under the direction of the Practice Manager and / or Regional Operations Manager, the Office Coordinator is responsible for leading and coordinating all clerical activities related to daily practice operations. Supporting teams to adhere to high quality clinical processes and accurate administrative tasks while promoting a professional work environment and excellent patient experience.

Responsibilities may include, but are not limited to, the following :

Personnel

• Assists the Manager in interviewing, hiring, training, and evaluating clerical personnel. Collaborates with Manager on all applicable staff member evaluations.
• Assists the Manager in ensuring all personnel are appropriately trained, licensed, and credentialed.
• At the direction of the Manager, presents relevant information regularly at staff meetings, via emails, and one-on-one communication in a timely manner.
• Supports the Manager in resolving any interoffice disputes for clinical and / or clerical personnel.
• Coordinates schedules for all appropriate personnel and recommends changes and improvements as needed to the Manager.
• Ensures all front office and clinical coverage as applicable.
• Schedules and facilitates clinical in-services for staff at the discretion of the Manager.
• Maintains clerical competency for all staff which may include clinical staff. Oversees cross-training and education of staff. This may include remediation / retraining for staff members, as needed.

Admin / Business Operations

Supervisory Responsibilities

This job has leadership responsibilities which typically involve overseeing clerical and clinical personnel. The position shall report directly to the Practice Manager and / or Regional Operations Manager.

Typical Physical Demands

Position requires prolonged sitting, some bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Employee must have normal range of hearing and eyesight to record, prepare, and communicate appropriate documents.

Typical Working Conditions

Normal clinical office environment. Occasional evening or weekend work.

Educational Requirements

Qualifications and Experience